Supervisor

Location: Tim Hortons – St. Catharines, Ontario
Position: Supervisor
Schedule: Mix of AM and PM shifts
Employment Type: Full-Time / Part-Time

Position Summary

We are looking for a motivated and responsible Shift Supervisor to lead restaurant operations, support Team Members, and ensure a smooth, efficient, and positive shift.

Key Responsibilities

• Lead the Shift: Take ownership of daily operations, lead by example, and ensure restaurant standards are maintained.
• Shift Huddle: Conduct a short huddle at the beginning of the shift to communicate goals, expectations, promotions, assignments, and priorities.
• Set & Monitor Targets: Set clear shift targets for Speed of Service (SoS), customer service, cleanliness, waste, and overall performance.
• Manage SoS: Understand and monitor SoS, adjust team deployment during peak periods, and communicate performance and concerns to Store Management.
• Delegate Duties: Assign Team Members to stations and delegate cleaning, stocking, production, waste, and secondary duties during the shift. Follow up to ensure completion.
• Team Communication: Actively communicate with Team Members, provide coaching and feedback, recognize good performance, and address issues professionally.
• Customer Service: Ensure fast, friendly service and handle customer concerns appropriately.
• Restaurant Standards: Maintain cleanliness, food safety, product quality, equipment cleaning, and proper restaurant procedures.
• Management Communication: Provide clear shift handovers and report important operational, staffing, equipment, and performance concerns to the Store Manager/Assistant Manager.

Job Requirements

• Previous Tim Hortons, QSR, restaurant, or food-service experience preferred.
• Previous leadership or supervisory experience is an asset.
• Strong communication and team leadership skills.
• Ability to delegate, coach, and hold Team Members accountable.
• Understanding of Speed of Service (SoS) and restaurant performance.
• Reliable, organized, and able to work in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Food Handler Certificate is an asset.
• Flexible availability, including mornings, evenings, weekends, and holidays.

What We Offer

• Competitive hourly wage
• Employee meal and beverage discount
• Training and opportunities for advancement
• Supportive and team-oriented work environment

If you are dependable, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you!

Pay: $18.30-$18.90 per hour

Benefits:

• Discounted or free food
• On-site parking

Work Location: In person