Supervisor

Job summary

We are seeking a responsible and proactive Restaurant Supervisor to oversee daily restaurant operations, supervise staff, and ensure excellent customer service. The ideal candidate will support Management by coordinating front of house and operational customer experience.

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - Flexible Hours Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Supervise daily restaurant operations and ensure smooth workflow.
• Coordinate communication between kitchen staff and service staff.
• Ensure customers are attended to promptly and professionally.
• Resolve customer complaints or service issues efficiently.
• Maintain service quality standards at all times.
• Support management in implementing operational procedures.
• Ensure staff follow company policies and workplace standards.
• Assist with shift coordination and staff task allocation.
• Monitor cleanliness and organization of dining and service areas.

Operational Duties:

• Ensure timely service during peak and non-peak hours.
• Monitor order flow between kitchen, digital coordinator, and service staff.
• Support inventory monitoring and report shortages when necessary.
• Ensure proper opening and closing procedures are followed.
• Report operational challenges to management promptly.

Customer service & Team Leadership:

• Lead by example in professionalism and customer service.
• Maintain a positive and respectful work environment.
• Encourage teamwork and effective communication among staff.

Requirements:

• Minimum of 2-3 years of experience in a restaurant or hospitality environment.
• Previous supervisory or team leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Good organizational and time management ability.

Preferred Qualifications:

• Experience supervising restaurant or food service staff.
• Basic understanding of restaurant operations and customer service management.
• Leadership or hospitality training is an added advantage.

Remuneration: NGN 200,000 Monthly