Supervisor

Supervisors are trained to perform all of the duties of each department, with additional responsibility for directing the daily operations of a restaurant in the Restaurant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation, customer relations, restaurant maintenance, team management and other duties as required or assigned.

Duties and Responsibilities

• Supervises and coordinates hourly team members during shifts, ensuring adherence to standard procedures and maintaining service quality, in alignment with guidelines set by GM.
• Executes operational plans in collaboration with GM and assists in optimizing crew member assignments for efficient service delivery.
• Ensures hourly team members follow quality standards, SOPs, and food safety regulations throughout their shifts, maintaining a safe and hygienic environment for guests and staff.
• Implements procedures guided by the GM to maintain cleanliness and uphold hygiene standards in the dining area and restrooms.
• Provides on-shift guidance and support to hourly team members, aiding in decision-making, resolving conflicts, and maintaining a positive work environment during their shifts.
• Engages actively with guests, addressing inquiries, feedback, and ensuring exceptional customer service standards as directed by the GM.
• Maintains fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Leads team members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
• Makes sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.

Essential Functions

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

REQUIREMENTS

Ugly Dumpling fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.