Supervisor

Key Responsibilities:

• Oversee the complete home service process, from the initial client booking and coordination handled by the Customer Service Representative, through Massage Therapist deployment, Driver coordination, travel, arrival at the client’s home, payment, Massage Therapist pick up and drop off.
• Take appropriate action whenever unexpected situations arise to ensure that the client receives the best possible service experience and immediately address delays, changes, or operational concerns.
• Handle and resolve client complaints and concerns.
• Coordinate with the appropriate CSR, Massage Therapist, Driver, Shifu, or Management when a complaint requires further assistance or escalation.
• Oversee the condition and operations of the staff house (House Supplies, Equipment, Inventory, etc.)
• Monitor compliance with established staff house rules and procedures.
• Proactively identify areas where Cedar Wellness Spa’s home service operations can be improved.
• Assist Management in implementing approved operational improvements. Continuously look for ways to improve the overall client experience, operational efficiency, and consistency of Cedar Wellness Spa’s home service operations.
• Assist in ensuring the accuracy of received payments and customer service forms.

Qualifications:

• A Bachelor’s degree is preferred however, candidates without a completed degree may also be considered if they possess relevant and significant supervisory experience or experience in a related field.
• Willing to report to the Quezon City branch for the initial training period.
• Willing and able to report on-site at the BGC Staff House and/or BGC Cedar Branch, as required.
• Willing to work under a hybrid setup between Quezon City and BGC, depending on operational requirements and role priorities.

Work Arrangement:

• Full Time position
• Mid shift schedule
• 2 days off per week
• Government Mandated Benefits Included (SSS, PAG-IBIG, PHILHEALTH)
• HMO and Paid Leaves upon regularization