Supervisor

Supervisor Job Description

Reports to: Restaurant Manager and Assistant Manager

The Supervisor greets and serves guests, prepares products, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.

TASKS AND RESPONSIBILITIES includes up to, but are not limited, to:

• Training new staff

• Transfers/Waste of product

• Input Delivery into POS and reconciling to ensure correctly input into system

• Inventory

• Bank Deposits and Change

• Product Order

• Voids/Refunds if/when needed

• How to handle customer complaints

• Person-In-Charge when on shift

• Bi-weekly cleaning tasks

• Constant training of team

• Works to build a team atmosphere among all shifts

• Checking temp logs and action logs

Handles all aspects as a Sandwich Artist, listed below:

• Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders, ensuring excellent customer service

• Demonstrates a complete understanding of menu items and explains them to guests accurately.

• Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.

• Performs Cash-In Procedure- accounting for all forms of money, bread, etc.

• Prepares food neatly, according to formula, and in a timely manner, while maintaining all local, state, and federal health safety standards.

• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift at all times – every product available at all times

• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.

• Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.

• Understands and adheres to all quality standards, formulas and procedures.

• Maintains a professional appearance and grooming standards as outlined in the employee handbook and following all applicable uniform policies

• Performs light paperwork duties as assigned, such as cash in’s, daily paperwork keeping, and others as assigned.

• Completes University of Subway courses as directed by the Restaurant Manager

ESSENTIAL FUNCTIONS

Ability to understand and implement written and verbal instruction in English.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

INDMANAGE