Supervisor

Job Summary

Lead club operations to deliver efficient service and a positive guest experience. Support and coach team members, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and resolve issues promptly.

Responsibilities

Deliver prompt, efficient service to guests while representing the company positively

Complete opening and closing duties accurately and on schedule

Support and encourage team members in executing daily tasks effectively

Monitor club operations including inventory management, beverage service quality, cash transactions, comps, and voids

Assist the Operation Manager in deploying staff, managing drink flow, and maintaining service sequence across all shifts

Resolve service disruptions and guest complaints quickly and professionally

Coach and develop team members by providing ongoing performance feedback to improve effectiveness

Monitor staff performance to identify training needs and growth opportunities

Respond to guest inquiries and provide informed recommendations

Perform additional duties as assigned

Preferred competencies and qualifications

Minimum 2 years’ experience managing club operations and leading teams

Strong passion for hospitality and lifestyle sectors, committed to long-term career growth

Proven ability to develop people’s skills and solve problems positively with a can-do attitude

Effective time management and communication skills

Collaborative team player who genuinely cares about team and guest experience