Supervisor

About Funparx

Funparx is a fun, fast-paced entertainment environment where creating memorable experiences for our customers is at the heart of everything we do. We are looking for an enthusiastic and responsible Supervisor to join our Edinburgh team and help ensure the venue runs smoothly, safely and professionally.

The Role

As a Funparx Supervisor, you will play an important role in the day-to-day running of the venue. You will support the management team, lead and motivate staff, maintain excellent customer service standards and ensure that all activities operate safely and efficiently.

This is a hands-on role that would suit someone who enjoys working with people, thrives in a busy environment and is confident taking responsibility.

Key Responsibilities

• Supervise and support the team during daily operations.
• Lead by example and provide excellent customer service.
• Ensure the venue is clean, welcoming and presented to a high standard.
• Assist with opening and closing procedures.
• Allocate tasks and manage staff breaks effectively.
• Monitor customer flow and ensure activities operate safely.
• Deal professionally with customer questions, feedback and complaints.
• Follow and enforce all health and safety procedures.
• Complete relevant checks and paperwork accurately.
• Support the management team with the smooth running of the venue.
• Help train and coach new members of staff.
• Monitor staff performance and provide support where required.
• Respond calmly and effectively to unexpected situations.
• Help maintain equipment and report any issues promptly.
• Support busy periods, events, parties and other venue activities.
• Carry out other reasonable duties required to support the operation of the venue.

About You

We are looking for someone who is:

• Friendly, approachable and confident.
• Reliable and punctual.
• Comfortable supervising and motivating a team.
• Able to remain calm under pressure.
• Customer-focused with excellent communication skills.
• Organised and able to prioritise tasks.
• Confident making decisions and taking responsibility.
• A positive role model for other team members.
• Comfortable working in a busy, active environment.
• Flexible and available to work evenings, weekends and holidays when required.

Previous supervisory or customer-service experience is desirable, but not necessary if you are keen to learn new skills!

Pay: £12.95 per hour

Expected hours: No less than 20.0 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person