Supervisor

Looking for a new career in a new and exciting industry? Well, you’re in luck! Here at the FireHaus NY we are seeking for motivated and inspired people to join us on our journey in the cannabis industry at our Potsdam, NY location. This is a full time, salary position.

Summary:

The Front of House Budtender is responsible for fulfilling customer orders efficiently and with accuracy. Must have a strong attention to detail and great customer service skills. Front of House Budtenders report to the General Manager, Co-manager, and Inventory Manager. The ideal candidate has excellent organizational and communication skills, has a flexible schedule, and has the ability to work as a Back of House Budtender when needed.

Job Responsibilities:

• Responsible for helping customers, checking them out, cash handling, and customer service.
• Set up and close cash registers.
• Exchange cash in tills when budtender needs change.
• Conduct product intake of deliveries.
• Responsible for opening and closing the store which includes putting tills in/out of registers, moving product from the cannabis control to their proper homes and returning.
• Answering the phone and greeting walk-in customers.
• Comply with all register operations, visual merchandising techniques, and store maintenance standards.
• Correct cash handling and card processing.
• Accurate and timely data entry of customer profiles to help future purchases..
• Security measures and safety compliance
• Store organization for cleanliness
• Maintain open communication with the management team and other co-workers.
• Report any issues that may occur with customers and coworkers.
• Provide any necessary support to the management team to ensure retail store operations.
• Assist upper management staff in ensuring all policies and procedures are being followed to reflect regulatory and compliance standards.
• Understand and fully implement FireHaus customer service program, showcasing exemplary customer service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers over all other shop tasks.
• To be able to service multiple customers at one time with courtesy and sincerity.
• Cultivate relationships with repeat customers in order to serve them better.
• Perform all other duties as directed by upper management.

Other Functions:

• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.

Minimum Requirements

Education High School Diploma or the equivalent

Must be the age of 21 and older.

Qualifications:

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Able to pass all background checks as required by state cannabis agency. · Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers and team members. · Prior customer service experience in hospitality, pharmacy, customer services, or retail environment.
• Basic knowledge of Microsoft Word, Excel, and web-based email applications · Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages
• This role requires the candidate to be at least 21 years old
• Commitment to excellent customer service
• Experience/knowledge of cannabis industry preferred
• Excellent communication skills (both verbal and written), interpersonal and team-oriented skills
• Self-starting, self-motivating mindset
• Excellent organizational skills, attention to detail
• Prior supervisor experience is a must.

Essential Physical Demands/Working Conditions:

• Flexibility in schedule; weekends and holidays are required
• Frequently required to stand, walk, kneel, and bend for long periods of time · Frequently required to lift a minimum of 40 pounds.
• Frequently communicates (exchanges information, converse with, express oneself) with customers, peers, supervisors, and community at large
• Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds
• Occasionally required to work at a computer approximately 10% of the time, 90% of the time will be interacting with staff and customers, this position may not be performed remotely.

Job Types: Full-time

Pay: $21.5

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekend shift
• Holidays

Ability to commute/relocate:

• Potsdam, NY 13676 Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Part-time

Pay: From $21.30 per hour

Benefits:

• Paid time off

Work Location: In person