Supervisor

The Slot Machine Room (SMR) Supervisor is responsible for supervising the day-to-day operations of the SMR and ensuring smooth, efficient and customer-focused operations. The role oversees staff deployment and performance, customer service, operational compliance, incident handling and shift reporting.

The successful candidate should be a hands-on leader with strong communication and problem-solving skills who is comfortable working in a fast-paced, shift-based environment. Experience in gaming, hospitality, casino or cruise ship operations, or other high-volume customer service environments will be an added advantage.

Work Locations: Seberang Jaya, Jalan Anson, Georgetown and Teluk Intan, Perak

Key Responsibilities

• Supervise the daily operations of the Slot Machine Room (SMR), including manpower planning, staff deployment and work assignments.
• Ensure sufficient manpower coverage and smooth operations throughout the assigned shift.
• Monitor staff performance and ensure employees carry out their duties in accordance with company policies, SOPs and operational requirements.
• Handle and resolve routine guest enquiries, complaints and concerns in a professional and timely manner.
• Monitor the SMR floor to ensure a safe, orderly and customer-friendly environment.
• Train, coach and guide subordinate employees to maintain the required standards of performance and service.
• Assist Management with recruitment, performance appraisals, counselling and disciplinary matters when required.
• Ensure proper handling of cash and other operational transactions in accordance with established procedures and internal controls.
• Respond promptly to operational issues and incidents and escalate serious matters to management when necessary.
• Prepare and submit shift reports, incident reports and other operational documentation accurately and on time.
• Ensure proper shift handover and communicate all outstanding operational matters to the incoming shift.
• Maintain compliance with company policies, SOPs, internal controls and applicable operational requirements.
• Perform other duties and responsibilities as assigned by management from time to time.

Job Requirements

• Minimum Diploma in any discipline.
• Supervisory or team leadership experience is required, preferably in gaming, hospitality or high-volume service operations.
• Aged between 25 and 35 years old.
• Strong leadership, communication and interpersonal skills.
• Good customer service and problem-solving skills.
• Good report-writing skills, with the ability to document incidents and operational matters clearly and accurately.
• Good understanding of cash handling, customer service and compliance-orientated working environments is preferred.
• Able to work independently and effectively under pressure, particularly during peak operating hours.
• Physically able to perform duties that may require prolonged standing and walking within the SMR floor.
• Willing and able to work rotating shifts, weekends and public holidays, as required by operational needs.

Added Advantage

• Candidates with relevant experience in any of the following areas will have an added advantage:
• Casino or cruise ship gaming operations, including slot floor, table games or gaming supervision.
• Slot machine room or gaming floor operations.
• Hotel operations or hospitality supervision.
• Airline cabin crew or other front-line customer service supervisory roles.
• High-volume entertainment, leisure or customer service operations.

*Only shortlisted candidates will be notified.