Supervisor

1. Event Inquiries & Coordination

• Respond to and manage inquiries regarding birthday parties, private events, group bookings, venue rentals, and other activities.
• Provide customers with accurate information regarding packages, rates, inclusions, schedules, rules, and available facilities.
• Coordinate event schedules, reservations, deposits, requirements, and other booking details.
• Prepare and send quotations, package details, booking confirmations, and other event-related communications.
• Follow up on pending inquiries and prospective bookings.
• Coordinate with clients regarding event requirements, special requests, setup, food, and other arrangements.
• Maintain an updated event and booking calendar to avoid scheduling conflicts.
• Coordinate with café and playground staff to ensure confirmed events are properly prepared and executed.

2. Documentation & Paperwork

• Prepare, organize, and maintain event forms, booking forms, contracts, quotations, receipts, checklists, and other operational documents.
• Ensure all event bookings have complete documentation before confirmation.
• Maintain organized records of customer inquiries, confirmed bookings, payments, cancellations, and event details.
• Prepare daily, weekly, and monthly reports as required by management.
• Monitor and organize operational documents, permits, checklists, inventories, and other necessary records.
• Ensure documents are properly filed and readily available when needed.

3. Customer Service & Communication

• Act as a primary contact person for event-related customer concerns and inquiries.
• Communicate professionally and promptly through phone, social media, messaging platforms, and other official channels.
• Handle customer concerns and coordinate with management when issues require escalation.
• Maintain professional and courteous communication with clients before, during, and after events.

4. Café & Playground Supervision

• Monitor the general daily operations of the café and playground.
• Ensure staff are properly assigned and performing their duties.
• Monitor cleanliness, organization, safety, and proper use of the facilities.
• Check that café and playground areas are properly prepared before opening and after events.
• Monitor supplies, equipment, and other operational needs and report shortages or concerns to management.
• Ensure company policies, safety procedures, and operational standards are followed.

5. Administrative & Management Support

• Assist management with administrative and operational tasks as assigned.
• Prepare reports, summaries, schedules, and other documents requested by management.
• Coordinate with suppliers, service providers, clients, and other external parties when necessary.
• Monitor pending tasks, bookings, payments, and event requirements and provide timely updates to management.
• Maintain confidentiality of customer, employee, financial, and company information.

Pay: Php18,000.00 - Php18,200.00 per month

Work Location: In person