SUPERVISOR

Job Title: Supervisor (Service Operations)

Job Summary

The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.

Key Responsibilities

1. Operations Management

Supervise daily operations to ensure services are delivered efficiently and on schedule

Monitor workflow, staff allocation, and service quality

Resolve operational issues promptly to minimize disruption

2. Staff Supervision & Training

Lead, guide, and motivate frontline staff

Conduct on-the-job training for new and existing employees

Prepare duty rosters and manage attendance

Ensure staff comply with company policies and procedures

3. Customer Service

Handle customer inquiries, feedback, and complaints professionally

Ensure a high level of customer satisfaction and service standards

Build and maintain positive customer relationships

4. Quality Control

Ensure service quality meets company standards and client expectations

Conduct regular checks and inspections

Implement improvements where necessary

5. Sales & Performance (if applicable)

Monitor team performance against KPIs or sales targets

Upsell services or products where appropriate

Prepare performance reports for management

6. Compliance & Safety

Ensure adherence to workplace safety, hygiene, and regulatory requirements

Maintain proper documentation and reporting

Enforce discipline and safe work practices

7. Administrative Duties

Prepare daily/weekly reports

Manage inventory, supplies, or equipment (if applicable)

Coordinate with management on staffing and operational needs

At Leading-Edge Consultancy Services Pte Ltd, we pride ourselves on being a trusted partner in connecting exceptional talent with organizations across various industries. Our dynamic team is driven by the passion for empowering careers and building successful partnerships. As we expand our reach, we are seeking talented freelance recruiters to join our family.