Supervisor

Location: Dublin

Department: Operations – Fulfilment (Pick, Pack & Dispatch)

Salary: €40,000–€45,000 depending on experience

Contract: Full-time

Are you an experienced warehouse, fulfilment or logistics professional who thrives in a fast-paced environment?

We’re looking for an Outbound Supervisor to join our clients growing team and take ownership of the day-to-day pick, pack and dispatch operation across e-commerce and retail.

This is a key leadership role, working closely with the Operations Management team and Team Leads to ensure orders are processed accurately, deadlines are met and client SLAs are consistently achieved.

🔹 Key Responsibilities

• Lead the daily pick, pack and dispatch operation , ensuring orders are accurate and shipped on time.
• Plan workloads and allocate resources to meet volumes and deadlines.
• Lead, coach and develop Team Leads and Supervisors .
• Monitor productivity and resolve operational bottlenecks and backlogs.
• Manage carrier collections, manifests and dispatch requirements.
• Monitor carrier and client SLAs, escalating issues where required.
• Liaise with clients regarding priorities, booking slots and special requirements.
• Work closely with Goods In and Stock Control on replenishment and stock issues.
• Monitor key operational KPIs, productivity and fulfilment performance.
• Produce daily and weekly reports for the Operations Management team.
• Identify opportunities to improve processes, efficiency and SOPs.
• Promote a safe, positive and high-performing working environment.

🎯 What We’re Looking For

• 3–5 years’ experience in fulfilment, warehouse, logistics or a similar operation.
• At least 2 years’ experience in a Team Lead, Supervisor or Management role .
• Proven experience leading and developing Team Leads or Supervisors.
• Experience within fulfilment, e-commerce, retail or 3PL .
• Strong understanding of pick, pack, dispatch and carrier operations .
• Experience using a WMS and Microsoft Office.
• Strong organisational, communication and problem-solving skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Strong focus on accuracy, service and operational performance.

🌟 What We Offer

• €40,000–€45,000 salary , depending on experience.
• A key leadership role with real ownership and visibility.
• Career progression and professional development opportunities.
• Supportive and collaborative working environment.
• On-site parking and staff facilities.
• The opportunity to play an important role in a growing 3PL and fulfilment operation .