Supervisor

A Supervisor at The Great Exhibition Pub is responsible for supporting the day-to-day operation of the venue, ensuring excellent customer service, maintaining operational standards, and leading the front-of-house team. The role involves supervising staff, supporting sales growth, ensuring compliance with licensing and health and safety requirements, and helping create a welcoming and enjoyable customer experience.

The Great Exhibition is a welcoming neighbourhood pub serving great drinks, quality food, and a friendly community atmosphere. Whether guests are joining us for after-work drinks, meeting friends, enjoying live events, or relaxing with family, we aim to create an enjoyable experience that keeps people coming back throughout every season. We take pride in delivering excellent hospitality and creating a place where everyone feels at home.

As a Great Exhibition team member you can expect to be a part of a supportive, friendly & fun team.

Key Responsibilities

Operations

• Support the smooth daily running of the pub and oversee shifts.
• Ensure opening and closing procedures are completed accurately.
• Monitor cleanliness, presentation, and venue standards.
• Assist with stock control, ordering, and reducing waste.
• Ensure cash handling and till procedures are followed.

Team Leadership

• Supervise and motivate staff.
• Allocate tasks and manage staffing levels.
• Support training and onboarding of new team members.

Customer Experience

• Deliver exceptional customer service and maintain a welcoming atmosphere.
• Handle customer queries, complaints, and escalations professionally.
• Build positive relationships with customers and encourage repeat business.
• Support events and promotions.

Compliance and Safety

• Ensure compliance with licensing laws and responsible alcohol service practices.
• Follow food hygiene, health and safety, and company procedures.
• Support security procedures and incident management where necessary.

Skills and Experience

Essential

• Previous experience in hospitality, bar, or pub environments.
• Experience leading or supervising a team.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and under pressure.
• Flexible approach to evenings, weekends, and holidays.

Desirable

• Personal Licence holder.
• Experience with stock management and cash handling.
• First Aid qualification.
• Experience managing events or live entertainment.

Personal Attributes

• Reliable and professional
• Positive and energetic
• Strong leadership skills
• Organised and proactive
• Calm under pressure
• Team player

What we offer:

• Competitive rates of pay
• Flexible schedule
• Company events
• 30% discount in Laine Pubs* (*some T&C's apply)
• Tips & service charge
• Industry leading online training & certification
• Progression into further management roles

Pay: £13.50-£14.00 per hour

Benefits:

• Company events
• Employee discount

Work Location: In person