Supervisor

Supervisor

Are you ready to become part of an iconic, multi-award-winning family business, where we believe in good coffee, done right, and putting people at the heart of everything we do?

We currently have a vacancy at Stokes Coffee and Kitchen Newark as a Front of House Supervisor. The successful candidate will become part of a fantastic team, helping to ensure we consistently deliver exceptional coffee, delicious food, and warm, welcoming hospitality.

Who We Are

Stokes Coffee & Tea has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK with exceptional quality. We operate three destination cafés across Lincolnshire. Each café offers a unique ambience, fresh, quality produce and of course the best coffee, which we roast on site, at The Lawn and at Newark. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.

At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have recently become a BCorp Certified business, verified as meeting standards for social and environmental performance, transparency, and accountability.

We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management and barista pathways are open to all team members who consistently demonstrate Stokes’s values and behaviours.

We hope you'll join us on the next exciting chapter in our journey and become part of the family.

What You’ll Be Doing

Our Customers and Teams are at the heart of everything we do. As a Stokes Supervisor, you will play a key role in ensuring every shift runs smoothly, supporting the team to focus on the guest experience and consistently follow our steps of service. You will help ensure we deliver good coffee, done right, alongside the superb British hospitality that Stokes is synonymous with. You will be a natural problem solver and communicator and able to share knowledge to embed our high, precise standards across the team, but always remembering the need to do this in a positive and fun way. You will be fully comfortable with the responsibilities of being a key holder, opening, closing and cashing up.

What We Are Looking For

You will be a confident, enthusiastic and customer-focused individual who is eager to develop supervisory experience and to potentially join our management pathway. Your experience of fast-paced hospitality environments, coupled with a naturally calm, positive and friendly demeanour, makes you an amazing team leader that is always ready to help and reprioritise to ensure the team feels supported and the customer experience is never compromised. Barista skills will be a bonus, but training at our Barista Training Academy is part of our induction programmes.

Essential Requirements

• Hospitality supervisory experience, including table-service (at least one year)
• Outstanding customer service and communication skills
• A driven and proactive team player
• Ability to work calmly, confidently and effectively in a fast-paced environment
• Common-sense and ability to prioritise
• Flexibility required across the week with regular weekend working and some limited evening shifts for events
• To apply you must be 18+ and able to work in the UK

What you get

• Daytime hours (between 8am - 4pm)
• Enhanced annual leave entitlement
• Christmas and Boxing Day, New Year's Day and Easter Sunday Off
• Discounted food and drinks
• Employee Assistance Programme
• Health and Wellbeing Programme
• Reward & Recognition Schemes
• Training and Development including Management and Barista Pathways
• Local and national retail discounts
• Staff socials
• Supportive team environment
• Workplace pension scheme
• Cycle to work scheme

How to apply

Please send an up-to-date and relevant CV, along with a statement setting out why you would be amazing in this role. If you want to stand out from the crowd, you can send 1 minute video to [email protected].

We are fortunate to have hugely positive responses to our campaigns, and whilst we try to reply to all our lovely candidates, if you have not been contacted within two weeks, your application has unfortunately not been progressed.

Stokes values a diverse and inclusive workforce and resolutely believes that this can bring fresh ideas, thinking and approaches to the way we work and better serve our customers, partners and employees. We welcome everyone from everywhere to come and join our team. Please let us know if we can support you, in any specific ways, to apply to join us.

Job Types: Full-time, Permanent

Pay: Up to £13.50 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Store discount

Application question(s):

• Tell us what you want from your next role.
• Tell us why you will be a great addition to the Stokes team as Front of House Supervisor.
• This role is full-time and requires flexibility across the week, including weekends. Please confirm if there are any days that you are unable to commit to.

Experience:

• team supervisor: 1 year (required)

Work Location: In person