Supervisor

MAX CASINO - Coleraine 68 Railway Road

Google Directions "Max Casino Coleraine"

The Company

We offer the Ultimate Casino Experience in Coleraine, Donegal & Newry

Job Title: Full time Supervisor

Full time 33 - 44 hours - 12 hour shifts

Rate per hour: £13.25

Paid Weekly - 12 week Rota

This is a fully flexible role, shifts are days, nights, weekdays and weekends.

The Opportunity

We're a dynamic company in the exciting world of casinos and gaming, and we're always looking for passionate, driven people to join our team. As we continue to grow and explore new opportunities, we offer a variety of roles across different departments. Whether you're just starting out or ready for the next step in your career, you'll find a supportive environment here where you can learn, grow, and thrive. Come join us and be part of a fun, fast-paced industry full of exciting possibilities

MAX Casino is recruiting Full-Time Supervisor to join the Team at Max Casino Coleraine

The job that we are offering, will allow you to kick-start your career in the Gaming industry that is constantly evolving, dynamic and transformational.

We provide transparent and rewarding career progression to grow and advance within the company.

Supervisor

As a Supervisor, you will play a key role in supporting the Store Manager in the dynamic day-to-day running of the business, including leading and motivating the team. You will build strong relationships with our customers and future guests, helping to deliver a unique and engaging gaming experience that consistently exceeds expectations.

As part of our team you must be customer focused and goal orientated.

Responsibilities

Support the Manager in the day-to-day running of the business.

Deliver outstanding customer service, setting the highest standards within the industry.

Handle all customer communications in a competent, friendly, and professional manner.

Promote positive communication and effective working relationships between staff and management.

Assist in attracting, training, and retaining team members, supporting their development to reach their full potential.

Identify and implement innovative and more efficient ways of completing tasks.

Comply with, and act as a role model for, all organisational policies and procedures.

Follow standard operating procedures, including refilling and emptying machines as required.

Uphold and demonstrate our core values of Service, Teamwork, Ambition, Responsibility, and Solutions.

Act as an ambassador for the casino by promoting the customer loyalty programme.

Maintain accurate records and accounts relating to all cash desk operations.

Demonstrate a professional, positive, and results-driven approach at all times.

These responsibilities are not exhaustive and may be amended or updated by the company as required

Qualifications

Experience supervising a team within a fast-paced, energetic environment

Experience in a customer-facing role
Minimum of 5 GCSEs (or equivalent)
Excellent communication skills, both written and verbal
Ability to work effectively as part of a team, as well as independently using own initiative
Cash handling experience
Experience within the leisure industry
Strong technical and IT skills
Experience in a retail environment (desirable)

We are seeking candidates with excellent communication skills, confidence, and a strong drive to achieve results. Applicants should be IT proficient and demonstrate the ability to train, support, and motivate staff effectively.The ideal candidate will be able to remain calm and professional when managing challenging situations, using sound judgement and a positive approach.

Closing Date 15.10.26

Job Type: Full-time

Pay: £13.25 per hour

Work Location: In person