Supervisor

Main responsibilities include:
Plan, supervise and control various operations, working closely and supporting the Director and Management

Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction

Constant effective communication with managers and director regarding any customer or staff issues

Encourage and motivate staff with a positive attitude

Operate POS (point of sale) and maintain security of system

Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions

Prepare reports for Director and Management on daily basis

Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner

Maintain excellent product knowledge

Prepare weekly staff rosters if need be

Conduct service briefings

Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’

Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate

Monitor staff service levels to establish any areas that require attention or further training and provide training where required

Ensure the correct set up for functions and bookings for the day

Ongoing menu and beverage training as well as developing regular tests

Assist the food and beverage manager with HR related matters

Monitor staff breaks and general timekeeping

Monitor and authorize staff clock in and clock out procedures

Ensure discipline is fair and correct steps are taken

REQUIREMENTS & QUALIFICATIONS

3-7 years’ experience in a F&B Trading

Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS

A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook

Food & Beverage product knowledge

Strong organizational skills and ability to multitask

Ability to stay calm under pressure

A willingness and passion to serve

Presentable and well groomed

Ability to work long hours, day and night, including weekends and holidays

A passion to learn, teach and drive improvement in employees

International experience in a similar environment and travelling experience will be advantageous

Own transport a plus