Supervisor

Supervisor – The Classroom Bistro and Bar, Nairn

About the Role

We're looking for a Supervisor to help run the floor at The Classroom Bistro and Bar. You'll be a steady, reliable presence during shifts — someone the team can turn to, and someone our customers enjoy having look after them. This is a hands-on role: you'll be on the floor, not just watching from the sidelines, helping keep things running smoothly while making sure everyone (staff and customers alike) has a good experience.

We're a close-knit team, and we're looking for someone who wants to grow with us — there's real scope here to develop your skills and take on more responsibility over time.

What You'll Be Doing

• Leading shifts and keeping the team motivated, organised, and working well together
• Delegating tasks clearly so everyone knows what they're doing and why
• Keeping an eye on how service is running and stepping in early if something needs adjusting
• Giving staff honest, constructive feedback and helping them build their skills
• Making sure we're following health and safety standards, every shift, no exceptions
• Being the link between management and the team — passing on information clearly in both directions
• Helping with interviewing and onboarding when we're hiring
• Keeping basic records in order — rotas, attendance, that sort of thing
• Handling customer questions or concerns with a calm, friendly approach
• Pitching in on ideas to promote events, offers, or specials that bring people through the door

What We're Looking For

• Experience supervising or managing a team, ideally in hospitality or retail
• A natural leader — someone who brings people together rather than just giving orders
• Good organisational skills and the ability to juggle a few things at once without losing your cool
• Comfortable talking to people, whether it's a customer, a colleague, or a supplier on the phone
• Some background in a customer-facing or sales environment is a bonus
• Good time management — you get things done without cutting corners
• Comfortable with basic admin and keeping records straight
• An additional language is a nice-to-have, not a requirement

This is a genuinely rewarding role if you enjoy hospitality, like being part of a team, and want a workplace where your input actually matters. We're invested in helping you grow — whether that's building your leadership skills or working toward the next step in your career.

Pay: £13.50 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• Health & wellbeing programme
• Store discount

Work Location: In person