supervisor

Job Summary

Responsible for supervising daily operations, coordinating staff duties, maintaining service standards, and ensuring customer satisfaction. Support sales activities, maintain good customer relationships, and assist management in achieving business targets and operational efficiency.

Responsibilities

Supervise daily operations and ensure staff perform their duties efficiently.

Organize staff work schedules, allocate duties, and monitor work performance.

Monitor customer service standards and ensure a positive customer experience.

Handle customer enquiries, feedback, and complaints professionally.

Assist in promoting the company's products and services to increase sales and customer retention.

Maintain good relationships with existing customers and support efforts to attract new customers.

Coordinate with management and team members to achieve sales targets and business objectives.

Monitor workplace cleanliness, organization, and compliance with company policies and procedures.

Report operational issues to management and assist in implementing improvements.

Support staff training and ensure employees follow established service standards.

2. SKILLS

Staff supervision and team coordination

Customer service and relationship management

Sales and promotional support

Communication and interpersonal skills

Problem-solving and complaint handling

Staff scheduling and task allocation

Daily operations management

Time management and organizational skills

Teamwork and independent working ability