Supervisor

Padel + Play is a premium padel and wellness club with a community-first approach. Our Supervisor keeps the Worcester club running smoothly, safely and to a consistently high standard, and leads the venue whenever the General Manager is not on site.

You will be the first point of contact for members, guests and the team on those shifts. You will also play a hands-on part in our events programme, from weekly Americano tournaments to networking and corporate events, and support the GM with stock, rotas and staff training.

Key responsibilities

Running the venue in the GM's absence

• Take responsibility for the day-to-day running of the club during shifts when the General Manager is not on site.
• Act as the first point of contact for members, guests, coaches, tenants and staff during these shifts.
• Handle customer queries and complaints calmly and professionally, resolving issues on the spot where possible and escalating to the GM where needed.
• Make sound decisions on the shift, keeping the club safe, welcoming and running to schedule.
• Lead and motivate the team, setting the standard for customer service and presentation.

Daily tasks, job lists and handovers

• Make sure opening and closing procedures, daily job lists and cleaning schedules are completed consistently and to standard.
• Complete clear, accurate handovers at the start and end of each shift so nothing is missed between teams.
• Follow up on outstanding tasks and flag recurring issues to the GM.
• Make sure courts, reception, café and social areas are clean, tidy and ready for customers at all times.

Maintenance and health and safety

• Carry out routine maintenance checks on courts, glass, nets, lighting, equipment and facilities.
• Record checks accurately and report any faults, damage or safety concerns to the GM promptly.
• Arrange or carry out minor fixes where appropriate and safe to do so.
• Follow health and safety, first aid, fire and incident reporting procedures, completing records as required.

Tournaments and events

• Host our weekly Americano tournaments.
• Support with networking, social and corporate events, making sure each one is well organised and delivers a great experience.
• Welcome players and guests, manage draws, timings and scoring, and keep events running to time.
• Help promote events in the club.

Supporting the General Manager

• Stock control: assist with stock counts, monitoring stock levels, placing orders and checking deliveries.
• Rotas: help prepare and manage staff rotas, covering absences and making sure shifts are properly staffed.
• Training: support the induction and training of new and existing staff, sharing best practice and coaching on the job.
• Take on other reasonable duties as requested by the GM or directors to support the business.

Person specification

Experience

Supervisory or team-leading experience in hospitality, leisure, sport or retail

Experience in a sports club, gym or premium leisure venue

Customer service

Confident handling customer queries and complaints face to face

Experience running a front-of-house or reception team

Events

Comfortable hosting groups and speaking to a crowd

Experience organising tournaments, socials or corporate events

Operations

Organised, with strong attention to detail and follow-through

Experience with stock control, ordering and rota planning

Padel

Interest in padel and racket sports

Plays padel and understands tournament formats such as Americano

Qualifications

Willing to complete first aid and health and safety training

Availability

Flexible to work evenings, weekends and bank holidays

The kind of person we're looking for:

• A natural leader who stays calm under pressure and takes ownership when the GM isn't around.
• Friendly, approachable and passionate about creating a great experience for every member and guest.
• Reliable and consistent.
• A clear communicator who keeps the GM and team informed.
• Proactive, spotting problems early and solving them.

What we offer

• Competitive pay
• 28 days' annual leave including bank holidays
• Free court time and discounts on coaching, events and café
• Training and development
• The chance to be part of a fast-growing premium padel brand across the Midlands

Pay: £25,500.00-£27,500.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person