Supervisor

Sure, here's a job description for a Supervisor at iBounce Newton Abbot:

Job Title: Supervisor

Location: iBounce Newton Abbot, Newton Abbot, Devon, UK

Reports To: Assistant Manager/General Manager

About iBounce Newton Abbot: iBounce Newton Abbot is a premier indoor trampoline park offering a fun and safe environment for all ages. We pride ourselves on providing exceptional customer experiences, maintaining high safety standards, and fostering a vibrant community atmosphere.

Job Summary: The Supervisor at iBounce Newton Abbot plays a crucial role in the day-to-day operations of the park. You will be responsible for overseeing staff, ensuring the smooth running of sessions, maintaining a high level of customer service, and upholding all safety regulations. This role requires a proactive, enthusiastic, and responsible individual who can lead a team effectively and contribute to a positive and safe environment for our customers.

Key Responsibilities:

• Team Leadership & Supervision:
• Supervise and support a team of court monitors, reception staff, and party hosts.
• Delegate tasks effectively and ensure all team members are performing their duties to the required standard.
• Provide on-the-job training and coaching to new and existing staff.
• Monitor staff performance and provide constructive feedback.
• Assist with staff scheduling and rota management when required.
• Handle minor staff issues and escalate to management as necessary.
• Operations Management:
• Oversee the efficient running of trampoline sessions, ensuring timely starts and finishes.
• Monitor capacity levels and manage customer flow throughout the park.
• Ensure all areas of the park are clean, tidy, and well-maintained.
• Conduct regular safety checks of equipment and report any issues promptly.
• Assist with opening and closing procedures of the park.
• Manage and reconcile till operations and cash handling.
• Customer Service Excellence:
• Act as a point of contact for customer enquiries, feedback, and complaints, resolving issues efficiently and professionally.
• Ensure all customers have a positive and enjoyable experience at iBounce.
• Promote iBounce products and services, including parties, events, and merchandise.
• Maintain a welcoming and friendly atmosphere for all visitors.
• Health & Safety Compliance:
• Enforce all iBounce health and safety policies and procedures with both staff and customers.
• Ensure all safety briefings are conducted effectively and understood by participants.
• Respond quickly and appropriately to any accidents or incidents, completing necessary reports.
• Be proficient in first aid and emergency procedures (training provided if necessary).
• Identify and mitigate potential hazards within the park.
• Administrative Tasks:
• Complete daily operational checklists and reports.
• Assist with stock management and inventory control for consumables and merchandise.
• Communicate effectively with management regarding operational updates and issues.

Skills & Qualifications:

• Proven experience in a supervisory or team leader role, preferably within the leisure, hospitality, or retail sector.
• Excellent communication and interpersonal skills, with the ability to engage effectively with both staff and customers.
• Strong leadership qualities with the ability to motivate and inspire a team.
• A proactive and enthusiastic approach to work.
• Ability to remain calm and effective under pressure.
• Sound understanding of health and safety principles.
• First Aid qualification is desirable but not essential (training will be provided).
• Flexible availability, including evenings, weekends, and school holidays.
• A genuine passion for providing excellent customer service.
• Basic IT literacy for operational systems and till operations.

Desirable Attributes:

• Experience working in a trampoline park or similar active leisure environment or a hospitality venue of a reasonable size.
• Knowledge of local health and safety regulations pertinent to leisure facilities.

What iBounce Newton Abbot Offers:

• Competitive salary.
• Opportunities for career development and growth within iBounce.
• A fun and dynamic working environment.
• Full training provided, including first aid and park-specific procedures.
• Staff discounts and benefits.

To Apply: Please send your CV and a cover letter outlining your suitability for the role through Indeed.

iBounce Newton Abbot is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Part-time, Permanent

Pay: Up to £13.21 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Store discount

Work Location: In person