SUPERVISOR

Job Responsibilities

Support sales growth through upselling and promotions

Handle customer feedback and resolve complaints professionally

Oversee daily outlet operations, including opening and closing procedures

Ensure smooth service flow and maintain high service standards

Supervise and manage staff, including scheduling and task assignment

Train new employees on SOPs, service standards, and hygiene practices

Monitor inventory levels and place orders with suppliers

Control food cost and minimize wastage

Ensure compliance with food safety and hygiene regulations (SFA/NEA)

Coordinate between kitchen and service team to ensure efficiency

Requirements

Willing to work night shifts, weekends, and public holidays

Minimum 5 years of experience in F&B or hospitality industry

Leadership or supervisory experience preferred

Good communication and interpersonal skills

Able to work in a fast-paced environment

Responsible, proactive, and team-oriented