Supervisor

We are looking for a Café Supervisor to manage daily outlet operations, lead the team and maintain high standards of service, food quality and hygiene.

Key Responsibilities

Oversee daily outlet operations to ensure smooth and efficient service.

Plan staff rosters, assign duties and manage manpower deployment.

Supervise staff performance and provide coaching on service and operational procedures.

Coordinate kitchen and service teams to ensure timely and accurate order fulfilment.

Monitor food quality and ensure compliance with established preparation and presentation standards.

Oversee inventory checks, stock ordering and replenishment to minimise shortages and wastage.

Handle customer feedback and complaints, resolving issues promptly and professionally.

Supervise cashiering, daily sales reconciliation and opening and closing procedures.

Ensure staff comply with food hygiene, workplace safety and cleanliness requirements.

Train and orientate new employees.

Monitor operating expenses and recommend improvements to productivity and service.

Report sales performance, staffing matters and operational issues to management.

Requirements

Relevant experience in F&B operations, with supervisory or team-leading experience preferred.

Strong leadership, communication and customer service skills.

Good organizational skills and the ability to manage daily operational priorities.

Knowledge of inventory control, cash handling and food hygiene practices.

Able to work independently and lead a team in a fast-paced environment.

Willing to work shifts, weekends and public holidays.