Supervisor

About the role

As Supervisor, you will lead the daily floor operations at our outlets, covering both the playground and immersive LED zones. You'll guide and support the crew, maintain safety and service standards, and step in wherever needed to keep things running smoothly. You will be assigned to our KL and Puchong outlets, depending on operational needs.

Key responsibilities

• Supervise daily operations across the playground and immersive LED areas
• Conduct opening and closing checklists, including safety and cleanliness inspections
• Brief, assign, and guide crew members during each shift
• Ensure all play equipment, LED systems, and interactive installations are operated safely and correctly
• Report equipment faults or maintenance needs promptly to management and the technical team
• Enforce safety rules and SOPs, and respond calmly and quickly to incidents
• Welcome guests and handle enquiries, feedback, and complaints in a friendly, professional way
• Support birthday parties, group visits, school trips, and special events
• Train new crew members and coach them on service standards and procedures
• Prepare crew schedules and attendance records with the Assistant Manager

About you

• SPM / Diploma in Hospitality, Business, or a related field (or equivalent experience)
• Minimum 1-2 years of experience in a supervisory or team-lead role in retail, F&B, hospitality, entertainment, or a customer-facing environment
• Good communication and leadership skills in English and Bahasa Malaysia; Mandarin is an added advantage
• Patient and approachable, comfortable working with children and families
• Quick learner with the ability to operate basic POS and LED/technical equipment after training
• Able to stay calm under pressure and handle situations responsibly
• Willing to work shifts, weekends, school holidays, and public holidays on a rotating basis
• Willing to work in both KL and Puchong; own transport preferred

About us

Popoland creates exciting play and learning experiences for children and families. Our venues combine children's indoor playgrounds with immersive LED experiences, and we're growing across the Klang Valley.

Benefits

• Performance-based incentives
• EPF, SOCSO, EIS, and other benefits
• Full training, including safety and equipment operation
• Clear career path toward Assistant Manager and beyond
• A fun, creative, and energetic workplace