SUPERVISOR

Key responsibilities

Oversee daily spa operations, including treatment schedules, customer appointments, staff deployment, facilities, equipment, cleanliness, hygiene, grooming, and workplace presentation.

Lead and manage the spa team by supervising, motivating, coaching, and supporting staff to maintain high standards of performance and service.

Ensure compliance with company SOPs and service standards, including proper delivery of treatments, use of equipment, workplace safety, and applicable Singapore regulations.

Drive sales and business performance through treatment bookings, memberships, packages, product recommendations, customer retention, and achievement of agreed KPIs and targets.

Support promotions and business initiatives, including new treatment launches and activities aimed at increasing revenue and customer engagement.

Monitor and report operational performance, including sales, staff performance, inventory, treatments, and key operational matters to Management.

Deliver an excellent customer experience by ensuring professional service and handling customer enquiries, feedback, and complaints promptly and appropriately.

Build strong customer relationships and implement suitable follow-up and service initiatives to encourage repeat visits, loyalty, and customer satisfaction.

Maintain proper records and operational controls, including inventory, treatment, sales, staff performance, equipment, and other spa-related records.

Promote a positive and professional workplace by maintaining respectful conduct, supporting teamwork, addressing service or operational issues appropriately, and fostering a safe and harassment-free environment.

Founded 2021 in Singapore, i-LINK is a multi-Talent Acquisition and the HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.

We believe that employee always the key to SUCCESS “Clients Do Not Come First, Employees Come First. If You Take Care Of Your Employees, They Will Take Care Of The Clients”.

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