Supervisor, Crew Service Standards

Responsibilities:

• Ensuring compliance with laws, regulations (CAD), applicable standards (including IOSA, ISO) and company requirements with regards to safety, security, quality, service
• Assist SP/AM, Crew Service Standards in preparing necessary crew communication regarding service standards and procedure
• Benchmarking in-flight services, enhance current standards and develop the service procedure
• Data analysis from flight reports, pax survey and other channels
• Prepare and conduct various campaign on service and crew standard
• Monitor Cabin Defects report / ADD list and refer to the related department
• Review and update operation manuals and attend internal audit
• Assist in all other assigned projects and task

Requirements:

• Tertiary education or above
• Minimum 5 years' working experience. Experience in cabin crew service or related experience will be an advantage
• Supervisory management experiences are preferred
• Good command of spoken and written English and Chinese, Putonghua is preferred
• Able to write business letters / correspondence and other communication materials in English
• Computer literate, especially in Microsoft Word, PowerPoint and Excel