Supervisor Customer Service

Are you passionate about logistics, customer satisfaction, and finding solutions in a fast-paced global environment? We're looking for an experienced Supervisor Customer Service to join our vibrant team in Bangkok. If you thrive on handling complex transport solutions and enjoy delighting customers, this is your opportunity to make an impact!

Tasks:

• Act as primary contact for internal and external customers, providing expert guidance and premium service
• Support the Customer Service Lead with scheduling, staffing and training
• Serve as team go-to person, ensuring smooth operations and high service standards
• Design, manage and monitor tailor-made air, road and rail transport solutions
• Ensure smooth customs clearance and shipment execution
• Coordinate transport partners and implement contingency solutions
• Support reporting, documentation and KPI compliance
• Co-manage customer bookings and support international logistics projects, tenders and branches as part of a central competence team

Requirements:

• Bachelor’s degree in Logistics or related field, or vocational diploma with 5+ years’ experience
• 5+ years of experience in logistics/supply chain; Life Sciences, Automotive or High-Tech experience is a plus
• Strong customer focus, communication and problem-solving skills
• Independent, solution-oriented, reliable and team-oriented
• Very good Thai and good English skills
• Proficient in Microsoft Office
• Willingness to work shifts, including mornings, nights, weekends and public holidays

Open to local and international candidates with a valid Thai work permit. Relocation expenses are not covered.

Who We Are

We are passionate experts in Global High Performance and Special Speed Logistics. We thrive on challenges and take pride in making the seemingly impossible possible. Whether it's delivering urgent spare parts to prevent production downtime, transporting life-saving stem cells and medical samples, or ensuring critical documents arrive on time, we are committed to providing fast, reliable, and exceptional logistics solutions.

Our extensive global network connects more than 500 destinations across approximately 100 countries through over 3,000 daily transport connections. Whether by air, rail, or road, we understand the unique requirements of every shipment and deliver tailored solutions for a wide range of industries, including automotive, high-tech and semiconductors, industrial machinery, life sciences, logistics, aerospace, medical technology, and spare parts logistics.

With offices in the United States, Germany, the Netherlands, Austria, Singapore, and China, we combine global reach with local expertise to support our customers wherever they operate.

Why Join Us?

Our team of more than 330 dedicated employees worldwide is the driving force behind our success. Together, we ensure every shipment reaches its destination with precision, care, and reliability.

Our vision is simple: Your uniqueness is our success. We value every individual and believe that your personality, ideas, and talents make a real difference. We offer more than just a job, we provide an environment where you can grow, develop your skills, and achieve great things together with an international team.

Ready to push the boundaries of what's possible? Join us and become part of an inspiring team that delivers extraordinary logistics solutions every day. Together, we'll shape the future of high-performance logistics and leave a lasting impact on an industry that keeps the world moving.

We look forward to meeting you and achieving great things together!