Supervisor Customer Support

Job highlights

• Track targets and optimize channels for maximum output. . Interface between customer and Design Support and / or Engineering
• . . Good Communication Skills and listening Skills.

ShopClues hiring for Supervisor/Lead Customer Care Professionals

1. Good Communication Skills and listening Skills.

2. Managing a team of Customer Support professional

3. Managing End to End Customer, Technical Support SLAs, with Reporting.

4. Presentations, Monthly and Quarterly project assessments. Track targets and optimize channels for maximum output.

5. Interface between customer and Design Support and/or Engineering.

6. Establishing and managing multiple Support Channels from Inbound/Outbound, Chat, Emails, and Forums& Other Online Channels.

7. Monitoring of the production infrastructure and escalation to the system operations team in case of any problems.

8. Responsible for Identifying & Implementing Tools & Best practices for End to End 24*7 CustomerSupport.

9. Managing E-commerce operations related to Phishing, Spamming, Spoofing issues including risk, compliance, billing, chargeback, fraud investigation, etc.

Availability outside normal hours.