POSITION SUMMARY:
The DC Supervisor leads, develops, and engages a team of hourly associates to ensure the accurate, safe, and efficient processing, movement, and fulfillment of merchandise within a high‑volume, technology‑enabled distribution environment. This role drives operational performance, fosters a culture of safety and inclusion, and ensures seamless service to both internal and external customers across all fulfillment channels.
RESPONSIBILITIES /&nbsp;ESSENTIAL FUNCTIONS:
<ul>
<li>Model AEO’s core values through integrity, accountability, teamwork, and a commitment to associate development.</li>
<li>Serve as a trusted point of contact for associate concerns; manage issues with confidentiality, objectivity, and partnership with HR/support teams..</li>
<li>Uphold professional boundaries and conduct at all times; model respectful communication, appropriate workplace interactions, and adherence to company policies.</li>
<li>Recruit, train, coach, and develop hourly associates; lead teams of varying sizes while ensuring operational coverage and performance.</li>
<li>Foster a positive, inclusive, and engaged work environment aligned with AEO culture.</li>
<li>Provide timely coaching, feedback, and performance management; address behavior or performance gaps with clarity and professionalism.</li>
<li>Serve as a primary point of contact for associate concerns; manage sensitive situations with discretion and partnership with HR/support teams.</li>
<li>Communicate daily production goals, quality expectations, and company updates to associates.</li>
<li>Support annual performance reviews, merit processes, and promotion decisions.</li>
<li>Demonstrate openness to feedback and proactively build action plans to improve performance.</li>
</ul>
LEADERSHIP, TALENT &amp; CULTURE
<ul>
<li>Support omni‑channel fulfillment by understanding departmental service commitments and customer impact.</li>
<li>Partner with planning and leadership teams to optimize staffing, workflow, and productivity.</li>
<li>Balance labor across departments to meet daily operational targets while maintaining strong communication with internal partners.</li>
<li>Collaborate with support teams (Maintenance, IT, Safety, etc.) to meet service‑level agreements and resolve operational issues.</li>
<li>Ensure quality, accuracy, and safety standards are consistently met; coach for improvement where needed.</li>
<li>Promote a safety‑first culture; complete monthly/quarterly safety scorecard requirements and support incident investigations.</li>
<li>Maintain merchandise and equipment security within assigned areas.</li>
<li>Escalate operational concerns promptly and provide thoughtful recommendations for resolution.</li>
<li>Support continuous improvement initiatives and contribute to network‑wide projects.</li>
</ul>
CONTINUOUS IMPROVEMENT &amp; INNOVATION
<ul>
<li>Demonstrate a continuous improvement mindset; identify opportunities to streamline processes and enhance productivity.</li>
<li>Participate in cross‑functional initiatives and support implementation of new technologies or processes.</li>
<li>Exercise sound judgment and make timely decisions that positively impact operational flow.</li>
</ul>
PHYSICAL &amp; SCHEDULING REQUIREMENTS
<ul>
<li>Ability to walk and stand for prolonged periods to maintain floor presence, observe workflow, and provide real‑time support to associates.</li>
<li>Ability to lift up to 50+ lbs consistently.</li>
<li>Flexibility to support changing business needs, including shift changes, schedule adjustments, and departmental reassignments.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor’s degree in Business, Supply Chain, Logistics, or equivalent experience preferred.</li>
<li>Minimum 2 years of leadership experience in distribution, warehouse, retail, or related high‑volume environment; omni‑channel or e‑commerce experience preferred.</li>
<li>Strong communication, interpersonal, and organizational skills.</li>
<li>Demonstrated problem‑solving ability and a strong sense of urgency.</li>
<li>Proficiency in Google Workspace, AI‑enabled tools, and general computer applications.</li>
<li>Ability to work independently and make informed decisions.</li>
<li>Bilingual (English/Spanish) preferred.</li>
<li>Strategic thinker with the ability to build relationships, develop talent, and drive results in a fast‑paced environment.</li>
<li>Demonstrated flexibility to support multiple shifts or departments as needed.</li>
</ul>
PAY/BENEFITS INFORMATION:
<ul>
<li>Actual starting pay is determined by various factors, including but not limited to relevant experience and location.</li>
<li>Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.</li>
<li>Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.&nbsp; For additional information, please click<a href="https://hcml.fa.us2.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&amp;dDocName=UCMFA03502570&amp;RevisionSelectionMethod=LatestReleased&amp;noSaveAs=1" rel="nofollow noopener" target="_blank">here</a>.</li>
<li>AEO may also provide discretionary bonuses and other incentives at its discretion.</li>
</ul>

Supervisor - DC Operations - Weekend Evening Shift

Supervisor - DC Operations - Weekend Evening Shift

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