PT Wahana inti Narendra
SUPERVISOR DESK COLLECTION
Skills
22 days ago
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Important information
Contract type:
Permanent
Salary:
IDR 108,000,000 – IDR 144,000,000 / year
Location:
West Java, Indonesia
Work mode:
Onsite
Published on:
2 October 2026
What they need
Kami membuka kesempatan bagi profesional yang berpengalaman untuk bergabung sebagai SUPERVISOR DESK COLLECTION untuk karyawan internal SIMGROUP**.**
Kualifikasi :
- Pendidikan minimal S1 semua jurusan, IPK minimal 3.00
- Pengalaman minimal 2–3 tahun sebagai Supervisor di bidang Telecollection
- Menguasai data processing, data analysis, team management, dan strategic planning
- Mahir menggunakan Microsoft Office dan Google Workspace serta memiliki pengalaman menangani klien/relasi bisnis (client handling/relationship management)
- Komunikatif, problem-solving, dan serta mampu melakukan presentasi secara profesional
Job Deskripsi :
- Mengelola dan mengawasi kinerja 4 TL beserta tim agent di bawahnya
- Menyusun strategi collection untuk mencapai target recovery rate/kolektibilitas sesuai kontrak klien
- Menjadi penghubung utama dengan klien: laporan performa, eskalasi masalah, negosiasi target
- Monitoring produktivitas harian (call volume, PTP, resolusi kasus) coaching dan handling eskalasi
- Analisis data collection & reporting ke manajemen dan klien
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