Supervisor - E-Commerce

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

• Manage and organize customer deliveries, ensuring the correct quantity and specifications are fulfilled.
• Ensure stock availability for customers and offer suitable substitutes, where required, through the Call Center, while clarifying the same with customers.
• Stay thoroughly informed about customer orders and stock availability, and lead hands-on, timely, and efficient deliveries while ensuring satisfactory customer service.
• Prepare gate passes for transportation of goods.
• Ensure effective route planning and hand over delivery documents to the delivery staff.
• Verify daily fuel costs and transactions and ensure proper documentation is maintained.
• Ensure the required productivity levels of delivery vans are achieved.
• Handle and coordinate customer complaints related to delivery issues.
• Maintain appropriate warehouse stock levels and monitor discrepancies.
• Maintain and monitor warehouse quality standards in accordance with established SOPs.
• Coach and train team members on existing and new concepts, technologies, and processes to support the successful achievement of functional objectives, enhance technical skills, and promote a positive attitude and professional growth.
• Monitor the performance of all team members to identify gaps between expected and actual productivity levels.
• Review and approve the operational activities of team members, including Pickers, Packers, QC, and Delivery Staff.

Graduation or equivalent degree