SUPERVISOR EXTERNAL CLEANING

1. Job Purpose

To supervise and coordinate external cleaning operations, ensure sufficient manpower, maintain cleaning standards, monitor staff attendance and discipline, and ensure all cleaning services are delivered according to company procedures and client requirements.

2. Key Responsibilities

A. Manpower Management

• Monitor and ensure sufficient manpower at all assigned sites.
• Arrange replacements for absent cleaners and coordinate part-time manpower when necessary.
• Monitor staff attendance, punctuality and work schedules.
• Report manpower shortages and staff resignations to the Operations Manager promptly.
• Assist in recruitment and deployment of cleaning staff when required.

B. Site Supervision

• Conduct regular site visits to inspect cleaning performance and work quality.
• Ensure cleaners comply with the assigned scope of work, cleaning schedules and site requirements.
• Monitor staff discipline, grooming, uniforms and personal hygiene.
• Ensure cleaning equipment, tools and materials are properly used and maintained.
• Address operational issues and complaints at client sites promptly.

C. Client Communication

• Maintain good working relationships with clients and site representatives.
• Respond to client complaints and coordinate corrective actions.
• Report significant issues, incidents and client feedback to the Operations Manager.
• Ensure client requests and instructions are communicated clearly to the cleaning team.

D. Attendance and Reporting

• Verify daily attendance records and ensure accurate attendance submissions.
• Monitor absenteeism, lateness, overtime and replacement arrangements.
• Submit daily, weekly and monthly operational reports as required.
• Provide supporting documents, photographs and attendance records when requested.
• Report discrepancies or irregularities in attendance and manpower records immediately.

E. Health, Safety and Compliance

• Ensure cleaners comply with workplace safety procedures and site regulations.
• Monitor the proper use of personal protective equipment (PPE), where required.
• Report accidents, hazards, damage and workplace incidents immediately.
• Ensure cleaning chemicals and equipment are handled and stored safely.

F. Uniforms, Equipment and Supplies

• Ensure all cleaners receive and wear the required uniforms.
• Monitor the distribution, return and condition of uniforms.
• Monitor cleaning supplies and equipment at assigned sites.
• Report shortages, losses, damage or misuse of company property.

G. Administrative and Operational Duties

• Coordinate with the HR Department regarding attendance, disciplinary matters, resignations and manpower requirements.
• Coordinate with the Procurement Department regarding cleaning supplies and equipment.
• Ensure operational documents and site records are properly maintained.
• Perform other duties assigned by the Operations Manager or Management from time to time.

3. Qualifications and Requirements

• Minimum SPM or equivalent qualification.
• Previous experience in cleaning operations or site supervision is an advantage.
• Good leadership, communication and problem-solving skills.
• Able to manage manpower and handle operational issues effectively.
• Possess a valid driving licence and own transport, preferably.
• Willing to travel between assigned client sites.
• Able to work independently, under pressure and outside the office when required.
• Basic computer skills for reporting and documentation.

4. Key Performance Indicators (KPIs)

• Manpower fulfilment and replacement response time.
• Accuracy and timeliness of attendance submissions.
• Cleaning quality and site inspection results.
• Number of client complaints and effectiveness of corrective actions.
• Compliance with site schedules, SOPs and safety requirements.
• Timeliness and accuracy of operational reports.
• Staff discipline, punctuality and uniform compliance.
• Effective control of cleaning equipment and supplies.

5. Authority and Accountability

The External Cleaning Supervisor is responsible for the daily supervision of assigned cleaning sites and staff, timely reporting of operational issues, and implementation of corrective actions within the scope of authority granted by the Operations Manager.

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person