Supervisor, Front Desk

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to oversee front desk operations and staff. This role ensures efficient guest check-in/check-out processes, handles guest requests, and resolves issues in line with company policies. The ideal candidate will have strong leadership skills, a solid understanding of hotel reservation systems, and proficiency in business computer applications.

No Company Subsidized Housing Available

RESPONSIBILITIES

• Supervises the Front Desk staff, activities, and operations.
• Coordinates activities to process guest accommodations and requests.
• Provides customer service and problem resolution within Company guidelines and policies.
• Monitors financial transactions and processes report.
• Supervisory experience in a business environment.
• Proficiency in the use of computer business applications.
• Working knowledge of hotel reservation systems.

REQUIREMENTS

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (PMS) systems.
• Must pass a pre-employment background check.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.

Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.

We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.

HAP is committed to a diverse, equitable, and inclusive work environment.

The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.