Supervisor- Front Office

Core Responsibilities

• • Staff Supervision: Manage shift schedules, monitor team attendance, and guide front desk agents.

  • Guest Relations: Greet VIPs, handle special requests, and solve guest complaints quickly.

  • Operations Oversight: Oversee smooth room assignments, check-ins, check-outs, and billing accuracy.

  • Department Coordination: Work closely with housekeeping, maintenance, and sales teams.

Job Requirements

• • Education: High school diploma or a degree in hospitality management.

  • Experience: 2 to 3 years working at a hotel front desk.

  • Skills: Strong communication, leadership, and problem-solving abilities.

  • Technical Knowledge: Familiarity with hotel property management systems (PMS).

  • Flexibility: Willingness to work irregular hours, weekends, and holidays.

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