Supervisor - Full Time

Supervisor (Full-Time)

The Supervisor helps bring our campus store to life by leading daily operations and supporting an exceptional retail experience. Through collaboration, customer service, and operational excellence, our Supervisors help create an environment that engages students, supports faculty, and builds alumni loyalty.

Education – It’s in Our DNA

Barnes & Noble College is more than a campus bookstore—we're an integral part of the college experience. Our campus stores serve as vibrant hubs of college life and learning, creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams help elevate lives through education.

The Full-Time Supervisor is a frontline leader who supports the daily operations of the campus store by delivering an exceptional customer experience and helping drive operational excellence. Working closely with the store leadership team, this role provides day-to-day leadership, coaches and supports store team members, and helps ensure the successful execution of store priorities. The Full-Time Supervisor leads by example, promotes a culture of collaboration and service, and contributes to a welcoming retail environment that supports the success of the campus community.

A Full-Time Supervisor will work year-round, with varying schedules of 30 – 40 hours per week.

How You'll Make an Impact

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

What You'll Need to Succeed:

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work collaboratively with store leadership.
• Ability to work a flexible schedule between 30 and 40 hours per week, including evenings, weekends, holidays, and peak business periods.

Physical Demands:

• Frequent movement throughout the store to access merchandise, assist customers, and support daily operations.
• Routine tasks may involve hanging and/or folding merchandise, stocking shelves, unpacking merchandise received, pulling and packing web orders for customers, pulling and packing merchandise to be returned to vendors, transporting merchandise within the store, assisting with the delivery of course materials to students within the store, completing data entry, or a variety of other physical tasks.
• Ability to remain in a stationary position for periods of time.
• Frequent lifting, carrying, pushing, and pulling of merchandise.
• Occasional reaching, bending, stooping, kneeling, crouching, and climbing ladders.
• May be required to perform routine housekeeping duties, including dusting, mopping, vacuuming, window cleaning, and trash removal.

How We Elevate Our Employees

Just as we're committed to supporting students, we're equally committed to supporting our employees. We believe your success is our success, which is why we offer a competitive total rewards package for eligible full-time employees, including medical, dental, and vision coverage, a 401(k)-retirement savings plan, life insurance, commuter benefits, paid time off, paid holidays, and more.

Eligible employees may also enjoy:

• DailyPay earned wage access.
• Generous employee discounts, including course materials and textbooks.

Our Commitment to Diversity, Equity, & Inclusion

At Barnes & Noble College, we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Barnes & Noble College provides reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to complete an application or participate in the interview process, please contact [email protected].