Supervisor, GBS Operations

Job Purpose

The Supervisor, GBS Operations will have to manage and lead a team of Associates/Experts/Specialists to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely.

Roles & Responsibilities*

• Manages and leads an efficient and professional team who will exceed customer’s expectation

• Monitors and allocates resources according to productivity level in order to achieve service excellence

• Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices

• Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes

• Reviews and implements new initiative from internal and external customers

• Supports and rolls out any system or process enhancement implemented by corporate

• Achieves consistency in output of docs / services that is timely, complete & accurate

Qualifications*

• Tertiary education is required, with preference for Logistics Management

• Able to speak and write in English

• 3 years of working experience in similar industry with at least 1 year in supervisory capacity

• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels

• Self-driven and motivated

• Excellent interpersonal, communication and presentation skills

• Professional with positive self-image

• Strong spoken and written communication skills

• Possess Customer Service mindset and passion for service excellence

• Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency

For more exciting opportunities, come visit our career portal at Careers | APL Logistics (www.apllogistics.com/careers).