Supervisor, Guest Services Housekeeping (Full-Time)

Employment Status: Full Time

Department: Housekeeping

Union: NON UNION

Job Code: 27927

✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance

✓ Weekdays ✓ Weekends ✓ Afternoons ✓ Days ✓ Evenings ✓ Nights ✓ Rotating

STATUS: Full-time

Salary Grade: 3

JOB SUMMARY:

Reporting to the Manager, Housekeeping & Patient Transportation, the Guest Services Supervisor is responsible for the day-to-day supervision and coordination of staff within Environmental Services, Patient Transportation, Retail Services, and other Guest Services functions. The Supervisor provides leadership and direction to frontline employees, ensuring high standards of patient satisfaction, safety, cleanliness, and operational efficiency are consistently achieved.

This position oversees staff scheduling and daily staffing adjustments, coordinates work assignments and service requests, and supports patient flow through effective communication with nursing units, the Command Centre, After-Hours Managers, and other hospital departments. The Supervisor promotes compliance with Infection Prevention and Control (IPAC) standards, departmental policies, and organizational procedures while fostering a culture of accountability, teamwork, service excellence, and patient-centered care.

The successful candidate demonstrates strong leadership, sound judgment, and the ability to effectively manage competing priorities in a fast-paced healthcare environment. They play a key role in supporting operational excellence through staff coaching, performance oversight, problem resolution, and continuous quality improvement initiatives.

DIRECT REPORTS:

Unifor General Service staff

RESPONSIBILITIES:

• Supervise employees and ensure the departmental standards are adhered to;
• Ensure daily staffing requirements are filled and working efficiently;
• Manage and dispatch tasks to both Housekeeping and Patient Transporting staff, using a computer system and communicating with departments, Command Centre Nursing, After Hours Managers to ensure patient flow standards are met;
• Ensure all staff adhere to IPAC standards;
• Ensure a commitment to standards of excellence and the concept of accountability through completion of departmental goals and objectives;
• Ensure a patient focused approach is delivered and adhered to by all staff;
• Liaise with Operational Managers, Clinical Dietitians, nursing, co-workers and staff to handle patient satisfaction issues;
• Maintain patient service documentation in accordance with departmental policies, hospital standards and professional standards;
• Display initiative and good judgment in dealing with operational problems and assigning tasks;
• Other duties as assigned;

SKILLS/CAPABILITIES:

• Must possess tact and courtesy in dealing with employees and other persons in the hospital.
• Effective communication skills.
• Ability to communicate in the French Language is an asset.

QUALIFICATIONS:

• Must have Grade 12 diploma.
• Must be able to multitask and work in a fast-paced environment.
• Must be familiar with Microsoft Office (Outlook, Word, Excel).
• Experience with directing and supervising staff.
• Experience in food service and/or housekeeping management is an asset.
• Must be available to work all shifts, weekends and holidays.

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.

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