Supervisor, Housekeeping

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Housekeeping Supervisors oversee our guests' home-away-from-home ensuring each space is clean, comfortable, and safe. You’ll assist in training, coaching, and guiding a large, diverse team while supporting safety standards and assisting guests as needed. Finish your day in the afternoon and get out to adventure in the magic of the Yukon.

RESPONSIBILITIES

• Training, coaching, rewarding, and disciplining all employees on aspects of the job.
• Prepare housekeeping paperwork and divide/assign rooms to room attendants evenly.
• Radio and phone communications with all hotel staff on any safety or service concerns.
• Daily inspection of guest rooms and employee housing for quality assurance.
• Update housekeeping logs throughout the resort and assuring the proper storage of chemicals and cleaning products.
• Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to a supervisor, creating memorable moments for our guests.
• Performs cleaning duties in cases of emergency or staff shortage
• Issues supplies and equipment to staff when needed.
• Establishes standards and procedures for the Housekeeping department.
• Advises Housekeeping Manager and Guest Services of guest rooms ready for service – consistent updates to the team throughout the day.
• Records data regarding work assignments, staff actions, and health and safety issues.

REQUIREMENTS

• Must be able to lift 50 lbs/23 kgs. Some heavy lifting is required.
• Valid Driver’s License (not revoked or suspended) with fewer than three moving violations
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in Canada.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.

Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.

We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.

HAP is committed to a diverse, equitable, and inclusive work environment.

The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.