Supervisor- Japanese Hotpot (SunwayPyramid) Basic + Allowances Provided

Key Responsibilities

• 1. Daily Operations & Guest Experience

  • Monitor and manage front-of-house (FOH) and backend operations to ensure smooth table turnovers and minimal wait times.
  • Maintain strict quality control over food preparation, presentation, and delivery via the Kousoku (express train) system.
  • Handle guest inquiries, feedback, and complaints professionally to ensure a stellar dining experience.
  • Enforce peak-hour efficiency strategies alongside the management team.

  2. Cashiering & Financial Administration

  • Oversee daily store cash collections and ensure point-of-sale (POS) systems match physical tallies.
  • Conduct precise end-of-day cash reconciliations and audit safe drops.
  • Track and distribute petty cash allocations for immediate outlet operational needs.

  3. Shift Management & Team Leadership

  • Direct and delegate daily checklists to supervisors, service crew, and kitchen staff during shifts.
  • Assist in organizing and adjusting the weekly staff roster to manage labor costs efficiently during high-traffic intervals.
  • Deliver continuous on-the-job training for new crew members regarding food assembly, customer service, and food hygiene standards.