Supervisor (JB outlet)

Requirements

We are seeking a motivated and responsible Outlet Supervisor to oversee daily operations of our outlet. The ideal candidate will ensure smooth workflow, maintain service standards, and supervise the outlet team effectively.

• Minimum SPM or equivalent; Diploma in Hospitality/Management or related field is an advantage
• 2-4 years of experience in retail, F&B, or outlet supervision role
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Ability to work under pressure in a fast-paced environment
• Good organizational and problem-solving abilities

Flexibility to work shifts, weekends, and public holidays

Responsibilities

• Proactively engage with customers to understand their needs, recommend products, and assist them through the sales process, while providing attentive and personalized service by addressing inquiries, resolving issues, and maintaining a friendly, approachable demeanor.

• Maintaining the presentation of merchandise product on shelves, ensuring they are arranged neatly, restocked in a timely manner, and visually appealing to customers.

• Handle cash transactions accurately and efficiently, process customer payments using the point-of-sale system. and ensure that correct change is given, adhering to cash handling policies and procedures.

• Deposit cash into the bank and manage cash exchange, including the handling and processing of cash notes to ensure accurate and secure financial transactions.

• Uphold high standards of cleanliness and hygiene in the store and work areas, including merchandise product display areas, countertop, and equipment, to ensure a safe and pleasant environment for customers and staff.

• Adhere to the Standard Operating Procedures (SOPs) set by KKM and Halal standards, ensuring compliance with all regulations.

• Ensure that all documentation for staff members, including both local and foreign workers, is prepared and maintained at the outlet, with all required permits, certifications, and relevant paperwork up-to-date and compliant with regulations.

• Assist the manager with inventory management by conducting periodic stock counts, monitoring product levels, identifying items for restocking, and managing stationery stock levels, including placing orders to maintain adequate supplies.

• Actively participate in promotional opportunities and product demonstrations or special offers, to drive sales and maximize revenue opportunities, and engage in upselling techniques to increase average transaction value.

• Responsible for scheduling employees working shift and managing staff performance and disciplinary issues.

• Support and collaborate with fellow team members

  Benefits

• Annual Leave

• Medical and Hospitalization Leave

• EPF/SOCSO/EIS

• Performance Bonus

• Work Allowance

• Medical Incentive

• Training Provided

• Staff Discount

• Staff Meal