Supervisor Lab Support -Lab Administration-Ankeny

Overview:

The Laboratory Support Supervisor is responsible for assisting in planning, organizing, maintaining, and controlling laboratory service processes in phlebotomy, specimen processing, specimen transport, billing and registration within financial, LEAN productivity standards and budgetary guidelines on all assigned campuses. The Laboratory Support Supervisor ensures high quality patient care by providing excellent customer service.

Why UnityPoint Health?:

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:

Management and Leadership

• Establishes monitoring systems for equipment, supplies, processing, polices, procedures, training and developing programs, employee competency and compliance to regulatory bodies including compliance plan, ICD, CPT coding, Advance Beneficiary Notice (ABN) for Phlebotomy, Registration, Billing and Processing.

• Assists in maintaining the billing system, the daily billing processes, and reports to finance

• Practice reflects knowledge of HIPPA, OSHA and other federal/state regulatory agencies guiding healthcare

• Establishes systems for monitoring according to LEAN productivity standards the transportation, collection and processing of specimens that include courier services, registering, ordering, labeling, centrifuging, aliquoting, distribution and storing

• Responsible for overseeing the day-to-day workflow of the draw sites including the review of staffing needs and supervision and training of staff in good customer relations and office procedures

• Ensures that daily operations are run effectively and efficiently by streaming processes and managing workload

• Responsible for ensuring staff are following all stablished process to ensure comprehensive and accurate completion of job duties

• Responsible for schedules and staffing of team members including monitoring timecards, timecard corrections and identifying gap staffing coverage

• Establish effective mechanisms of communication with team members, patients, UPH affiliates personnel to foster an environment, of openness, trust, teamwork and staff development.

• Demonstrate sound fidcal management of operation through the elimination of waste

• Monitor’s productivity and errors of staff

• Monitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goals

• Completes annual performance appraisals for direct reports

• Provides computer support to team members

• Assist team members with daily dities as needed

• Servies in system administrator roles for reference labs, Epic, SQ

• Serve as subject matter expert to Laboratory Support Techs

• Act as a go to person for other departments and assists them with their questions and concerns

• Have basic knowledge of all tasks of the Laboratory Support Tech processes

• Assists with physician, clients and patients’ questions, suggestions and complaints

• Completes RL’s

• Monitor’s equipment and supplies – contacts appropriate departments to repair or replace

Employee Development

• Interviews, selects, educates, trains, ensures competency, schedules, develops, disciplines, and evaluates employees

• Serves as a mentor, preceptor, and resource to the clinical laboratory and clinical areas related to Phlebotomy, registration, courier, billing, and client services

• Recommends and implements training for staff

Departmental Support

• Develops and implements communication plans concerning courier services, specimen collection/phlebotomy, policy changes, new procedures, patient results, ordering, normal values, and laboratory hours of operation to laboratory staff, nursing units and clients

• Direct the resolution of problems and provides direction and advice for staff and clients. Manages resources to meet quality and financial goals

• This position may be assigned a specific mission to address in an emergency situation to assist in disaster response and recovery as part of the UPH – DSM hospital Incident Command System

• Make recommendations for operational changes, staffing alignment changes

• Works with leadership to develop and effective training program for new staff and ongoing training for existing staff

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications:

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

High School graduate or equivalent

Experience:

Minimum of 3 years of clinical experience

Experience with ICD-10 and CPT coding preferred.

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

• Writes, reads, comprehends, and speaks fluent English

• Basic computer knowledge using work processing, spreadsheet, email and web browser

Other:

Use of usual and customary equipment used to perform essential functions of the position.