Supervisor, Learning & Development (Compliance & Admin)

About the Role

We are looking for a proactive and detail-oriented Supervisor, Learning & Development (Compliance & Admin) to oversee compliance-related training programs and L&D administration activities across our nationwide workforce.

This role is responsible for ensuring employees complete mandatory safety and food handling training in accordance with legal requirements, while also managing department budgeting, training records, reporting, and administrative processes. The ideal candidate is highly organized, analytical, and capable of coordinating with multiple stakeholders to ensure operational excellence and regulatory compliance.

Key Responsibilities

1. Compliance & Safety Training Management

• Plan, coordinate, and monitor mandatory Safety Training programs, including:

  • Safety Officer Training (Supervisor & Executive Levels)
  • Basic Fire Fighting Training
  • Emergency Evacuation Drills
  • Other legally required safety programs

• Maintain training records and dashboards to track compliance status across Head Office and stores nationwide.

• Work closely with SHE (Safety, Health & Environment) teams to ensure new hires and employees requiring recertification complete mandatory training within legal timelines.

• Coordinate employee registration and certification processes to ensure compliance with regulatory requirements.

• Prepare training compliance reports and analyses for management review.

2. Food Handler Training Management

• Manage and coordinate Food Handler and Food Business Operator training programs for relevant employee groups, including:

  • Fresh Food Teams
  • Bakery Teams
  • Store Managers
  • Other designated employees

• Monitor training completion and certification validity across all stores.

• Maintain certification databases and develop dashboards to track expiration status.

• Ensure stores remain compliant and audit-ready for inspections by local regulatory authorities.

3. L&D Administration & Budget Management

• Manage and monitor departmental expenses to ensure spending remains within approved budgets.

• Handle administrative and financial processes, including:

  • PR/PO processing
  • Expense reimbursement
  • Invoice and tax documentation verification
  • Vendor payment coordination

• Partner with Accounting and Finance teams to ensure timely and accurate payment processes.

• Prepare monthly training, budget utilization, and administrative reports for management.

• Support continuous improvement of L&D administrative processes and reporting systems.

Qualifications

• Bachelor's degree in HR, Business Administration, Finance, Accounting, Public Health, or related fields.
• 2-3 years' experience in Learning & Development, HR Administration, or Training Coordination.
• Knowledge of workplace safety regulations and compliance training requirements.
• Strong Excel skills (Pivot Tables, Reporting, Dashboard Management).
• Strong coordination, analytical, and stakeholder management skills.
• Detail-oriented, highly organized, and able to manage multiple priorities effectively.

Experience in retail or multi-site operations will be an advantage.

Why Join Us?

• Opportunity to manage compliance training for a workforce of 25,000+ employees nationwide.
• Exposure to large-scale Learning & Development operations.
• Work closely with cross-functional teams including HR, Operations, SHE, Finance, and Store Management.
• Contribute directly to organizational compliance, employee safety, and operational excellence.