Supervisor (Matcha & Coffee Cafe)

About the role

We are seeking a talented and enthusiastic Supervisor for our Matcha & Coffee Cafe based on Georgetown, Penang. This is a full-time position that offers a fantastic opportunity to lead a dynamic team in a thriving hospitality environment. As Supervisor, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining the highest standards of quality across our cafe offerings. This role is pivotal in creating a welcoming atmosphere whilst driving business performance and team excellence.

Key responsibilities

• Oversee daily cafe operations, including opening and closing procedures, inventory management, and stock rotation
• Supervise and manage cafe staff, including scheduling, training, performance monitoring, and staff development
• Ensure consistent delivery of high-quality matcha and coffee beverages in line with our brand standards
• Maintain cleanliness and hygiene standards across all areas of the cafe, in compliance with food safety regulations
• Monitor customer satisfaction levels and respond promptly to customer feedback and complaints
• Handle cash management, process transactions accurately, and reconcile daily takings
• Manage supplier relationships and coordinate deliveries to ensure product availability
• Implement promotional activities and special offers to drive customer engagement and sales
• Maintain detailed records of daily operations, sales performance, and staff attendance
• Support the management team in achieving sales targets and improving operational efficiency

What we're looking for

• Minimum 2-3 years of supervisory or team leadership experience in a hospitality, cafe, or food and beverage setting
• Strong knowledge of coffee and matcha preparation, specialty beverages, and cafe operations
• Proven ability to lead, motivate, and develop team members in a fast-paced environment
• Excellent customer service skills with a genuine passion for delivering exceptional experiences
• Competency in cash handling, point-of-sale systems, and basic bookkeeping
• Strong organisational and time management skills with the ability to multitask effectively
• Sound understanding of food safety and hygiene standards
• Excellent communication skills and ability to work collaboratively with team members and management
• Flexibility to work variable shifts, including weekends and public holidays as required
• Relevant hospitality or food service qualifications (preferred but not essential)

Ready to join our team?

If you believe you have the skills, experience, and enthusiasm to excel in this Supervisor role, we would love to hear from you. Apply now to be part of our growing cafe business and make a meaningful impact on our team and customers.