Supervisor, Media Operations

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Join us at razorfish.com.

Job Description

Support the Publicis Power of One Media Operations Director and channel investment teams with investment operations, billing, budget management, process improvements, systems management, and reporting. This role serves as the right hand to the investment teams, overseeing Prisma inputs and hygiene and running monthly billing end to end on a large, high-profile, multi-channel account. The ideal candidate is a Prisma expert with an analytic mindset, very proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. They should be proactive, resourceful, a creative problem solver, detail-obsessed, calm under deadline pressure, and able to adapt to a fast-paced and constantly changing environment where new processes are being built.

Responsibilities

Investment Operations Support:

• Serve as investment operations support and right hand for the channel investment teams
• Own Prisma inputs and hygiene, partnering with investment teams to support questions on campaign setup, IOs, and actualization
• Ensure compliance of campaign taxonomy and accuracy in Prisma, and provide system support as needed
• Track and monitor data to ensure purchased activity does not exceed approved budget
• Work closely with investment teams to troubleshoot issues or discrepancies in the buy system
• Ensure timely communication and follow-ups to meet actualization and reconciliation deadlines
• Pull and compile data on a monthly as well as on an as-needed basis

Billing & Budget Management:

• Oversee and manage monthly paid media billing and financial reporting in partnership with Media Ops Supervisor, including but not limited to:

• • • Lead the monthly billing kickoff and prepare the media billing tracker
    • Track media authorizations, PO#s and client approved budgets
    • Prepare billing and budget documents
    • Answer internal & client questions related to media billing and budgets
    • Track client payments and manage A/R

• Ensure compliance for tasks such as:

• • • Managing client-specific billing procedures
    • Product codes and other systems work

• Keep billing and Prisma data accurate and on time against the client financial calendar

Process & Operations:

• Accurately track large volumes of data with a high level of detail and coordination from various systems for reports and trackers (e.g. Prisma, MediaTools)
• Document processes, create training materials, and support training as new ways of working roll out
• Support the Media Operations Director on process improvement and automation projects, as well as miscellaneous operations tasks
• Ensure timeliness and accuracy with ability to problem-solve as complexities arise
• Maintain an eye for detail and understand the interdependencies across the various tasks assigned

Qualifications

• Minimum of 3 years of experience in media agency operations, billing, or investment operations support
• Bachelor’s degree in marketing/advertising, business administration or finance preferred
• Experience running monthly media billing and reconciliation
• Service-minded; enjoys being the go-to support for investment teams
• Detail-obsessed, organized, and calm under deadline pressure
• Flexible and able to adapt to change in a fast-paced, constantly changing environment where processes are still being built
• Able to manage many stakeholders and deadlines at once
• Consistently demonstrates a desire to learn through proactivity and initiative
• A team player who enjoys learning, and is willing to lean in to new opportunities

Required Skills

• Deep, hands-on Prisma/Mediaocean expertise
• Advanced MS Office skills (MS Word, Excel, PowerPoint), including Excel pivot tables and formulas
• Excellent project management skills
• Excellent organizational skills and attention to detail a must
• Willingness to learn and understand process
• Strong ability to multitask
• Demonstrated critical thinking and problem solving abilities
• Positive, solution-oriented attitude
• Able to work successfully with teams and different personalities

Preferred Skills

• Experience with Guidelines Planning/MediaTools
• Interest in automation tools to streamline workflows
• Experience building process from the ground up

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include:Paid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $75,050.00 - USD $115,024.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/1/2026.