Supervisor Middle Office

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

• Establish professional relationships with clients and other key internal/external parties as required around all MOS functions such as affirm/confirm, collateral, treasury, etc
• Develop and maintain a broad understanding of the MOS functions available
• Monitor and assist in managing client SLAs and operational deliverables in MOS
• Oversee the treasury process on a daily basis
• Responsible for daily treasury movements instructed by the client
• Perform the setup, maintenance, validation and governance of Standard Settlement Instructions (SSIs), callbacks, payment review and approval
• Escalate any issues internally and to the client as needed
• Responsible for the accurate and timely execution of client cash movements, investment funding, distributions, capital calls, internal transfers, invoice payments and other treasury-related transactions
• Oversee the end to end MOS offering for clients
• Interact effectively with all team members and supporting department(s)
• Collaborate with customers, technology and operations staff to proactively contribute to improved service through operational or financial analysis
• Work with multiple departments across the firm to drive results and deliverables
• Assist the MOS team in projects across the function and client relationships as and when needed
• Work with client in a professional manner to resolve any open issues.
• Support manager in rolling out new operational processes.
• Support, co-ordinate and communicate incident resolution as necessary.
• Participate and organize operational due diligence reviews and client visits.
• Provide both internal and external system training where required.

About You:

• Bachelor’s Degree in Accounting, Finance, Economics, or other quantitative subjects with at least 3 years of working experience in Financial Services with strong background in Treasury Operations, Cash Management, Payments, Banking Operations.
• Strong understanding of wire processing, payment controls, SSI management, callback procedures and treasury operational risk.
• Knowledge of hedge funds, private equity funds, real estate funds, mutual funds and institutional investment structures is desirable.
• Knowledge of SWIFT and ISO 20022 messaging standards such as MT101, MT103, MT202, MT940, pain.001, pacs.008 and related treasury messaging formats would be an advantage.
• Strong Customer Service and analytical and problem solving skills.
• Committed team player with excellent communication and interpersonal skills.
• Detail focused with the ability to multi-task.
• Ability to learn new systems and source information from numerous systems.
• Ability to work effectively in a team environment.
• Adaptive, flexible professional style, capable of working in a fast paced, dynamic environment.
• Strong computer skills, with proficiency in Excel and Word, and aptitude to learn new skills.
• Ability to organize, prioritize tasks and work in a deadline-oriented environment.
• Comfortable communicating with clients and counterparties via e-mail and phone.
• Experience/exposure to a cash settlements role not essential but would be a benefit.
• Experience / exposure to ISDA Bi-Lateral agreements and the collateral process not essential but would also be a benefit.

Previous exposure in any of the below departments:

• Payments
• Collateral management

Competencies

• Business, Technical and Commercial Awareness
• Quality and Risk Control
• Problem Solving
• Client Service
• Communication
• Team Work
• Coaching
• Drive for Results
• Adaptability

Core Skills and Behaviors You’ll Bring:

Building Future Readiness – Demonstrates resilience by adapting well to change and is committed to improving knowledge and skills for the future.

Delivering Client Excellence – Partners with internal and external clients to understand needs, develop solutions and deliver an excellent client experience.

Problem Solving & Decision Making – Demonstrates Data Literacy to analyze issues, identify practical solutions, and make informed decisions while taking responsibility for outcomes.

Building Relationships – Builds trusted relationships in an inclusive way. Positively influences outcomes while strengthening working relationships.

Emotional Intelligence – Demonstrates self-awareness in identifying emotions, understanding triggers, and choosing appropriate behavior for the circumstance. Recognizes when biases may be impacting decisions. Seeks to understand and empathizes with others’ emotions and perspectives.

Managing Risk – Commits to protecting Citco by being aware of internal and external risks, thinking ahead to understand how those risks could affect people, processes or outcomes. Takes proactive steps using sound judgement to support safe and effective decision making. Values and promotes a strong risk culture.

AI & Digital Literacy – Demonstrated ability to leverage AI-powered tools and evolving digital technologies to enhance productivity, efficiency, and quality of work

Leadership Skills and Behaviors You’ll Bring:

Strategic Thinking – Develops forward-looking strategies for growth by identifying market trends and transformation opportunities. Drives innovation by challenging conventions, fostering creativity, and translating insights into impactful strategies that position Citco for sustainable success.

Distributing Leadership – Lets go of control and decision-making power to create space and opportunity for others to take on responsibility. Selects the right people and creates a supportive environment for leadership growth. Creates a culture where influence is valued over authority, with a strong emphasis on diverse experience.

People Experience – Shapes exceptional people experiences through empathetic leadership, creating a culture where people feel valued by building a people first, high performing culture through coaching, care and development – enabling individual success and driving business growth.

Learn more about Citco's expected skills, behaviors, and the hiring process at Careers FAQ

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.