Supervisor, Ocean Operations

About the role

We are seeking a proactive Supervisor, Ocean Operations to oversee ocean import and export operations. The ideal candidate will ensure seamless processing of air shipments, deliver exceptional customer service, and lead the operations/customer service team to achieve operational excellence. This role emphasizes compliance with government regulations, team coaching, and proactive problem-solving to support efficient freight forwarding for our key clients.

Key responsibilities

• Supervise daily ocean import and export operations to ensure timely and accurate execution of shipments.
• Monitor shipment milestones and resolve operational issues affecting service delivery.
• Ensure compliance with customer SOPs, carrier requirements, and company processes.
• Review and maintain shipment documentation accuracy, including Bills of Lading, customs-related documents, and shipping instructions.
• Coordinate with overseas offices, agents, vendors, carriers, and customers to ensure smooth cargo movement.
• Monitor shipment status and proactively communicate delays, exceptions, or service issues.
• Lead, coach, and develop the Ocean Operations team to achieve departmental objectives.
• Allocate workload and resources to ensure operational efficiency and service continuity.
• Conduct performance monitoring, provide regular feedback, and identify training needs.
• Maintain high levels of customer satisfaction through responsive communication and effective issue resolution.

About you

• Minimum 5 years of experience in ocean freight forwarding operations.
• Minimum 2 years of supervisory or team leadership experience preferred.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
• Strong understanding of ocean import and export processes, documentation, and carrier operations.
• Prolonged periods of sitting at a desk and working on a computer.

About us

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials.