Supervisor, Ops Control/Monitoring Centre

Core Responsibilities:

·       Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.

·       Coordinate and support overall, trolley, taxi and porter operations.

·       Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the  CCTV footages.

·       Provide ad hoc administrative support to Duty Ops Manager when required.

·       Alert the respective duty Supervisor on key event of the day.

·       Perform any other duties assigned by management.

Trolley Operations

·       Monitor the supply and demand of trolleys using the associated systems.

·       Perform routine checks as stipulated in the SOP.

·       Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.

·       Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.

·       Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.

Taxi Operations

·       Monitor the supply and demand of taxis using the associated systems.

·       Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.

·       Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems.

·       Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate  passengers in queue.

·       Plan for taxi supplies and take appropriate action in the administration of taxi coordination.

Periodic Duties:

·       Generate service utilization reports

·       Cover Operations Supervisor’s duties as assigned.

·       Cover Duty Manager’s duties in their absence for coordination.

·       Undertake ad hoc quality/operations improvement projects/tasks as assigned

Job Specifications (Qualifications/Experiences):

·       Diploma in Science/Engineering/ Supply Chain or equivalent.

·       Minimum 2 years of supervisory experience in quality/operations functions.

·       Possess good interpersonal, communication and organizational skills.

·       Confident in managing and influencing stakeholders in TMC.

·       Adaptable to change and a good team player.

·       Microsoft Proficient

·       Able to work on shift duty.

·       Able to obtain an Airport Pass (Airside)

·       12 hours shift, Work 4 days off 3 days.

We regret to inform that only shortlisted candidates will be notified.

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