Supervisor Parts

DESCRIPTION:

Controls and directs all activities of the Parts Department by effectively warehousing parts inventory while producing a high quality of parts distribution to branch customers and other departments.

LOCATION:

Boyd CAT is proud to announce the development of a new branch location supporting a data center project in Mason County, WV. This position will initially report from our Belle, WV location for training, with plans to transition to the new Point Pleasant branch full-time after the completion of the new location build-out.

REQUIREMENTS:

• High school diploma or equivalent

• Knowledge of operational procedures of parts warehouse and office

• General knowledge of service department and branch operations

• Ability and willingness to function outside normal working hours

• Demonstrate ability to apply tact and diplomacy in dealing with customers and fellow employees

ESSENTIALS FUNCTIONS:

• Supervise and direct all warehousing activities to assure the best possible parts availability to our customers and to ensure a balanced employee effort and completion of work on all Parts Department shifts

• Supervise and monitor distribution and routing of parts/components and emergency orders for branch customers shipped on the Night Truck; monitor and resolve problems that affect over-the-road deliveries (e.g., truck breakdowns, adverse weather conditions, scheduled maintenance)

• Supervise all Parts Shipping and receiving personnel to assure profit and productivity while maintaining a safe and efficient environment; recommend implementation of changes that will provide a more cost-efficient operation while maintaining compliance with company policies and procedures

• Consult with other department supervisors (Credit, Service, Sales) to keep abreast of all details which may impact on the Shipping and Receiving work area and coordinate S/R activities to be compatible with interdepartmental efforts or needs

• Expedite all customer requests or complaints in a prompt and courteous manner

• Evaluate employee work performance and counsel or train employees to ensure safe working environment

• Assure constant high-level performance standards are met through communication with parts management team

• Perform other duties as necessary and assigned