Supervisor Pathology Operations - Surgical Pathology

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Pathology Operations Supervisor oversees administrative operations, billing processes, and digital pathology workflows within the pathology department. This role ensures accurate billing, efficient workflow management, regulatory compliance, and effective coordination between clinicians, laboratory personnel, IT teams, and external partners.

Responsibilities:

1. Pathology Operations Leadership – Direct and oversee administrative, billing, and digital pathology operations to ensure efficient workflow management, service quality, resource utilization, and timely turnaround of pathology services.
2. Staff Supervision & Development – Lead, develop, and manage administrative and billing staff through recruitment, onboarding, scheduling, training, coaching, performance management, and workforce planning.
3. Compliance & Quality Assurance – Ensure compliance with regulatory, accreditation, privacy, and billing requirements while supporting audits, quality initiatives, risk mitigation, and continuous process improvement.
4. Digital Pathology Operations – Oversee digital pathology workflows, including slide scanning operations, image management, case assignment, data integrity, and support of digital pathology platforms and processes.
5. Billing & Revenue Cycle Management – Manage pathology billing operations, including charge capture, coding accuracy, claims resolution, invoicing, revenue cycle monitoring, and financial reporting to optimize reimbursement and compliance.
6. Technology & Systems Management – Oversee the effective utilization, maintenance, and optimization of laboratory information systems, billing applications, digital pathology platforms, and related operational technologies.
7. Stakeholder Coordination & Communication – Serve as the primary liaison among pathologists, laboratory personnel, clinicians, finance teams, IT partners, patients, and external organizations to ensure effective communication and issue resolution.
8. Performance Monitoring & Operational Improvement – Monitor operational, financial, and digital pathology performance metrics to identify trends, implement improvements, and enhance departmental efficiency and effectiveness.
9. Administrative Program Management – Maintain departmental records, documentation, standard operating procedures, and administrative controls to support consistent and compliant operations.
10. Change Management & Implementation Support – Coordinate the implementation of new technologies, workflow enhancements, system updates, and staff training initiatives to support operational and strategic objectives.

Other Information

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Bachelor’s degree preferred.

Professional Experience Requirements:

• Four (4) years of clerical or administrative experience in healthcare administration, pathology/laboratory operations, or medical billing.
• If Bachelor's degree, two (2) years of clerical or administrative experience in healthcare administration, pathology/laboratory operations, or medical billing.
• If Associate's degree, three (3) years of clerical or administrative experience in healthcare administration, pathology/laboratory operations, or medical billing.

Knowledge/Skills/and Abilities Requirements:

• Understanding of digital pathology workflows or willingness to acquire competency.
• Strong leadership and staff-supervision experience.
• Knowledge of medical billing processes and healthcare financial workflows.
• Excellent organizational and communication skills.
• Proficiency with LIMS, EMR, and digital pathology systems.
• Knowledge of pathology-specific billing requirements and insurance/payer processes.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Surgical Pathology

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $24.98 - $35.91 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.