Supervisor Patient Access

Position Summary:

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities:

• Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.

• Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy. Documents performance measures for productivity and quality and provides feedback and corrective action as needed. Terminates employees as appropriate.

• Accountable for the training of new staff and evaluating existing staff’s need for additional training. If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.

• Directly responsible for the training and collection of copays and deductibles at the point of patient access.

• Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department. Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.

• Creates and monitors employee schedule and timesheets and enters information for payroll.

7. Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training. Customers include patients, physicians, co-workers

8. Leads, plans and directs staff.

9. Responds promptly, professionally and courteously to all customers’ needs.

10. Communicates effectively and often with leadership and staff.

11. Contributes to continuous quality improvement efforts.

12. Completes tasks accurately and timely.

13. Organizes time and prioritizes effectively.

14. Practices cost effective measures.

15. Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.

16. Complies with HIPAA regulations and Patient Bill of Rights.

17. Follows all safety and health standards.

18. Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Qualifications:

Required:

• Associates Degree in business management, accounting or related field

• Two years’ experience in Patient Access or a related department.

• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School diploma
• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

Preferred:

Additional Information

• Schedule: Full-time
• Requisition ID: 26011157
• Daily Work Times: 8:00pm- 6:30am
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: No

About Us

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.