U.S. Department of Veterans Affairs

Summary
The incumbent serves as a Supervisor Prosthetic Representative - responsible for supervising the full range of all phases of prosthetic operations and Prosthetic and Sensory Aids Service (PSAS) staff. The incumbent serves as an expert advisor administering - analyzing - evaluating - planning - developing - and work concerned with prosthetic and sensory aids services to disabled patients throughout the Veterans Health Administration (VHA).
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements
<ul>
<li>United States Citizenship</li>
<li>Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy</li>
<li>English Language Proficiency</li>
<li>Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74 to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English</li>
<li>(1) Experience</li>
<li>One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology</li>
<li>knowledge of accounting methods</li>
<li>ability to research - analyze - comprehend - and apply decisions</li>
<li>basic knowledge of inventory management procedures</li>
<li>ability to use computer software packages for word processing - spreadsheet development - and database management</li>
<li>and ability to work independently and as a member of a team</li>
<li>or (2) Education</li>
<li>A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care - public administration - or business</li>
<li>The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy - physical therapy - kinesiotherapy - social work - psychology - prosthetics - orthotics - respiratory therapy - assistive technology - business law - leadership - healthcare - public administration - or business management</li>
<li>This course work may have been completed within the degree or in addition to the degree</li>
<li>or (3) Experience/Education Combination</li>
<li>Equivalent combinations of experience and education are qualifying</li>
<li>Grade Determinations: In addition to the basic requirements for employment - the following criteria must be met when determining the grade of candidates: GS-12 Supervisor Prosthetic Representative (a) Experience</li>
<li>At least one year of experience equivalent to the GS-11 grade level</li>
<li>(b) Demonstrated Knowledge - Skills - and Abilities</li>
<li>In addition to the experience above - the candidate must demonstrate all of the following KSAs: 1</li>
<li>Leadership and managerial skills - including skill in interpersonal relations and conflict resolution to deal with employees - team leaders - and managers</li>
<li>2</li>
<li>Ability to perform the full range of supervisory duties - including responsibility for assignment of work to be performed</li>
<li>evaluation of performance</li>
<li>selection of staff</li>
<li>and recommendation of awards - advancements - and disciplinary actions</li>
<li>3</li>
<li>Ability to manage a health care program that provides home medical equipment - rehabilitation services - home oxygen - visual or hearing impairment devices - assistive technology - orthotics - or prosthetics</li>
<li>4</li>
<li>Skill in coordinating work flow and work assignments</li>
<li>5</li>
<li>Ability to counsel patients and work effectively with a clinical team to resolve conflict.(c) Assignments</li>
<li>For all assignments above the full performance level - the higher-level duties must consist of significant scope - complexity (difficulty) - and range of variety - and must be performed by the incumbent at least 25% of the time</li>
<li>The supervisor is responsible for the supervision - administrative management - and direction of assigned PSAS staff</li>
<li>The supervisor is delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit</li>
<li>Program areas of responsibility include - but are not limited to - procurement</li>
<li>PSAS clinical services - customer service/reception - inventory management associated with medical - rehabilitative - and durable medical equipment devices - home durable medical equipment deliver/set-up/installation</li>
<li>visual or hearing devices - assistive technology - orthotics/prosthetics - PSAS contract development - management and oversight of contract programs - such as home oxygen - durable medical equipment - orthotics/prosthetics - and eyeglasses - and benefit programs - such as home and structural alterations - automobile adaptive equipment - clothing allowance</li>
<li>They serve as contract officer representative for PSAS contracts and chair facility committees and administer benefit programs</li>
<li>The Supervisor provides education and training to Veterans - caregivers - VA clinical teams and PSAS staff</li>
<li>The Supervisor assures compliance with accrediting agency and regulatory requirements</li>
<li>establishes and monitors performance and quality metrics</li>
<li>reviews and modifies work processes to achieve optimal efficiency and effectiveness</li>
<li>ensures customer satisfaction</li>
<li>and takes corrective actions as needed</li>
<li>He/She develops policies and procedures</li>
<li>manages document control</li>
<li>develops performance standards - position descriptions and functional statements</li>
<li>and is responsible for professional and administrative management of an assigned area to include budget execution</li>
<li>Approves and disapproves employee leave requests</li>
<li>monitors time and attendance</li>
<li>and ensures that all requests for hiring - promotions - awards and disciplinary actions are justified and carried out according to appropriate VA Human Resources policies and procedures</li>
<li>The supervisor maintains interdepartmental relations with other services to accomplish medical center goals</li>
<li>Preferred Experience: Supervisory experience</li>
<li>Experience with Clothing Allowance - Auto Adaptive Equipment - Home Improvement &amp; Structural Alterations benefits</li>
<li>Experience with fund control points and budget</li>
<li>Reference: VA Handbook 5005/94 - Part II - Appendix G34 - dated January 18 - 2018</li>
<li>For more information on this qualification standard - please visit <a href="https://www.va.gov/ohrm/QualificationStandards/" rel="nofollow noopener" target="_blank">https://www.va.gov/ohrm/QualificationStandards/</a></li>
<li>The full performance level of this vacancy is GS-12</li>
<li>Physical Requirements: Work is sedentary but also demands standing - walking - bending - twisting - and carrying light items</li>
<li>This position requires visual acuity - keen hearing - clear distinctive speech - and manual dexterity</li>
<li>This position requires potentially long periods of continued sitting - with intermittent bending - pulling - and pushing</li>
<li>Movement between work areas within the health care system is expected</li>
<li>Lifting and carrying of objects up to 25 pounds may be required.</li>
</ul>
Duties
<ul>
<li>Duties include but are not limited to: Provides supervision - administrative management - and direction to assigned staff with delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit</li>
<li>Assures compliance with accrediting agency and regulatory requirements</li>
<li>Drafts - develops - and implements new local organizational policies - directives - and procedures that are consistent with national policies - procedures - and programs</li>
<li>Manages document control and provides documents to the supervisor for final approval after the incumbent submits final - review - comments - and recommendations</li>
<li>Oversees the operation of the prosthetic - orthotic - optical laboratories - including restorations activities</li>
<li>Provides professional and administrative management of an assigned area to include budget execution</li>
<li>Supervises staff that serves as an advisor to clinicians regarding selection - prescription - and acquisition of prosthetic devices involving furnishing information on new developments in the field of prosthetics and sources of supply for such devices</li>
<li>Interprets prescriptions of clinicians to make certain that proper prosthetic devices are selected</li>
<li>Possesses program responsibility for contracting - procurement - clinical services - customer service and reception associated with medical - rehabilitative - and durable medical equipment devices and home durable medical equipment delivery and installation</li>
<li>Prepares and authorizes purchase orders for a wide variety of prosthetic and orthotic devices</li>
<li>Keeps the supervisor well informed of procurement or contract issues as they arise for accountability purposes</li>
<li>Serves as a contract officer representative for contracts and chair facility committees and administer benefit programs</li>
<li>Monitors contracts for compliance with the statement of work and receives - analyzes - and completes requests for prosthetic equipment and services</li>
<li>Procures - maintains - controls - and issues materials - supplies - and equipment for inventory</li>
<li>Refers veterans to proper clinical area for evaluation</li>
<li>Monitors and ensures requests for items or services are completed and received following established timeframes and confers with contractors - vendors - and other health care workers as needed regarding procurement status and other needs and concerns</li>
<li>Oversees contract programs - such as orthotics/prosthetics - home oxygen - durable medical equipment - eyeglasses - and benefit programs - such as home and structural alterations - automobile adaptive equipment - clothing allowance</li>
<li>Maintains continuous liaison with manufacturers and dealers of prosthetic supplies - inspecting their facilities and services and participants in the award of prosthetic appliance contracts</li>
<li>Oversees programmatic activities for visual or hearing devices - orthotics/prosthetics - assistive technology - and contract development</li>
<li>Works in collaboration with supervisor and senior staff to plan - develop - and prepare budget estimates</li>
<li>Develops cost-containment measures for prosthetic equipment and services and authorizes benefit payment and reimbursement</li>
<li>Identifies and selects national health care procedural codes to be entered for every item purchased through and/or billed to ensure proper reporting</li>
<li>Conducts data analysis using the program's statistical data to prepare various reports regarding prosthetics and sensory aids</li>
<li>Collaborates with clinical staff when devices and equipment require repair or replacement and takes necessary actions to resolve issues</li>
<li>Reviews - interprets - and applies laws concerning benefits available to disabled patients</li>
<li>Maintains awareness regarding medical and psychological problems related to patients need to use prosthetic devices</li>
<li>Authorizes the purchase - fabrication - fitting - or repair of prosthetic devices</li>
<li>Responds to a variety of policy and correspondence inquires related to contractors - congressional inquiries - veteran concerns - specialty benefits program issues - new local and national guidelines implementation - and develops tools that allow monitoring of a quality assurance program</li>
<li>Assures compliance with accrediting agency and regulatory requirements</li>
<li>Completes human resources assignments independently - including drafting and developing position descriptions - functional statements - performance standards - and competencies</li>
<li>Work Schedule: Monday through Friday - 8:00 a.m</li>
<li><ul>
<li>4:30 p.m</li>
</ul>
</li>
<li>EST</li>
<li>Telework: Ad Hoc</li>
<li>Virtual: This is not a virtual position</li>
<li>Functional Statement #: F03303</li>
<li>Relocation/Recruitment Incentives: Not Authorized</li>
<li>Pay: Competitive salary and regular salary increases</li>
<li>Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual - based on prior work experience or military service experience.</li>
</ul>

Supervisor Prosthetic Representative

Supervisor Prosthetic Representative

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